I am the most computer illerate person out there. I was having the same problem and a problem with them resolving the problem. (Sorry). I have norton antivirus and called them because comcast wanted to me to sign up for the signature service to repair. They gave me an answer and told me to call them back it was their issue not mine. I called them back and they still wanted me to sign up with signature service for them to fix. I copy and pasted this post while at the library to give it to my hubby to figure out. I am so infuriated that they could not tell me what steps to take to fix it. Unbelieveable. They told me that they needed to remotely access my computer and that required "signature service" and an additional charge. GRRRRR. They are sending out a tech tomorrow. Cancelling...thank you!
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