So far so good. My Thunderbird, Outlook and Android app are all working again. There have been some posts in the thread by a Comcast email expert that the issue has been identified and is being addressed. It is a shame it took them so long to come out and address it but better late than never I guess. My one major gripe is the approach that the reps took of telling customers that the Comcast service was fine and the problem had to be with the email client software. Not only were they causing customers to waste time but they were also shifting the blame and the problem onto other businesses and wasting their time. This might also have caused even bigger problems to some if they had more complex email setups and had them changing settings in a vain attempt to get their email working again. Xfinity needs to think about these things more carefully.
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Dang, that is the meat and potatoes of the online chat I had with a tech about an hour ago. I clearly stated that Outlook, Thunderbird and my smartphone cannot get any email since about a week ago and that I had tried different computers and pointed out that some of my friends with Comcast are having the same problem. The response I got was to contact MS Support, Mozilla and my mobile carrier since their idea of troubleshooting was that since I could log in to the website then the service was fine. Really? This is like telling me that although the locks to my house have been changed that because I still have a key then the problem is not with the locks. Christ Almighty! In their light defense I have worked in a tech support environment for many years and it is the classic case of the right hand not knowing what the left hand is doing. Often the high-level system engineers know what the problem is but because they need to save face with the customers and their bosses so they will not tell the front line reps what the root cause is. I guarantee you they will not treat their business customers like this, but since we are just household nickel and dime customers then we really don't matter. "Just tell them everything is fine on our end and that they are the ones who have the problem." I have seen all sorts of stall tactics used to buy time but to send us on a wild goose chase by blaming the email clients is very unprofessional. I may have swallowed this in the early 80s when I still wasn't very tech savvy but to treat people like idiots in this day and age who can definitely understand what is going on without having an extensive technical background is just plain insulting. Give us an ETA or an explanation of what you are doing to fix the issue Comcast! I swear that it is at moments like this that I am ALMOST tempted to go to DSL, but not that desperate yet.
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