Thank you for helping out ComcastAmir.
Earlier, on phone the reward center said, 7-14 days to re-issue. Now, online status is - "4-6 weeks to process and we will let you know when it ships". On shipment it's bound to say - "7-14 days to arrive via USPS (for which we provide no tracking to absolutely tell it was shipped"
With all due respect - "Comcast - Why does it take 4-6 weeks to process" . Do we have to hand-craft those gift cards in CHINA, and some one has to fly back or sail to get them here in US?"
Why can't online credit be an option - especially when it's delayed'?
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Hello! Contacted Xfinity Mobile in April/May to check on reward.
I was told, I meet the criteria - card will be issued
Card issued 6/1 (sent via USPS)
It's July - card not received yet
Customer support Song n Dance: Called, Online Chat, Call, Another call, Escalation call, Ticket, Call, Online Chat, Call, Escalation call, 3 way call with rewards by Xfinity (didn't go thru) , Escalation call, 3 way call with rewards by Xfinity rep (didn't go thru), 50 mins HOLD with rewards
Finally rewards calls back after 2 escalation tickets and numerous calls, w/ canned response (seemed UPSET), sent via USPS on 6/1 ( I know that). Cannot issue tracking - what age are we IN? All through out this Xfinity service rep has been *kind*. But, it doesn't HELP if this is deliberate effort on part of management to make the process difficult. Now, I have to wait for 7-14 days to RECEIVE the re-issued card. My address they have on file was correct. So, what's the freaking problem?
Can someone from Xfinity pls. look into it and confirm the re-issue?
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