These seem to be issues with the software that Comcast is "updating" rather than issues caused by a specific hardware/firmware/configuration of the individual X1 DVR. They really need to improve there software QA and stop shipping these unintended "features" (i.e. bugs). The absence of any Comcast "known defect list" leaves each of us wondering if it could possibly be an issue with your specific system, but the odds are it's not. These forums appear to be to the only way to confirm that "it's not just me".
It's frustrating that calling Comcast for an issue of this kind seems to only result in the support folk pulling out their one size fits all hammer and they suggest that they can set up a service call to have someone come out and take look at it. Unless that someone is from their DVR software team it's just a waste of their time and yours.
My working theory is that as they are working on implementing their DVR cloud service where all content is maintained in a centralized location and are streamed to the customers. They've begun by sending all button presses to Philly and back before responding to the input on the DVR. I'm only half joking.
As their software component becomes more and more of the implementation and software defects in their products is ever more likely the root cause of the issues that customers see they really need to work on a way to push the status of these issues out to there support organization. Without this their just annoying there customers and I'm frustrating there support organization as well.
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