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About fpirelli
since
08-06-2013
06-13-2018
fpirelli
Problem Solver
3254
Posts
249
Kudos
11
Solutions
01-25-2020
01:44 AM
I have experienced the following:
1. Higher data usage than normal in the past month or two without a change in my own habits.
2. Data usage happening when I am not in the country (there is no one else that uses my connection.
Would like to ask the community what I can do to fix or what additional info might be needed to troubleshoot. I have changed wifi passwords, and selected a security option in my router to not allow new unrecognized devices to connect.
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12-15-2019
11:47 AM
Well great, that's #3 of 5 bugs they've introduced "recently" that I listed in the DVR discussion. Any chance they'll fix the other 4? @Rustyben wrote: @brandonbob2376 wrote: There appears to be a problem from a recent update that I was curious if an upcoming x1 update is going to fix. The problem is this. When you have multiple episodes of a program on DVR recorded and it asks if you want to watch the next episode and then you say yes it defaults to on demand even when the episode is on the DVR. It used to ask how you would like to watch (choose between dvr and ondemand). This is new behavior. Will an upcoming update fix this? I have verified I have next episode suggestions turned on so it should go to the dvr episode and not on demand. a comcast employee said version 106 of the XRE should fix that issue.
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10-19-2017
11:29 PM
It's been a week since I had internet connection here in Key West, FL 33040. After long and frustrating contact with your customer service finally got an appointment for technician. Which arrived yesterday, said something about the line which comes from the pole needs to be fixed by maintenance, because it was lying on the ground and probably got some damage. He said, quote: "After they fix that you should be fine". Guess what, they put the line back today and nothing changed, still no connection. Contacted your awesome customer service again and they keep giving me good old "An outage has been reported, the whole area, should be fixed by [put_whatever_date_you_prefer_it_doesnt_make_any_difference]".
So tell me this: How come other your customers who live here on the island have a connection (not saying that its perfect, but they at least HAVE it)? I'm tired of listening about the outage, can someone give me the exact problem that I have here? Maybe I need to have another technician come to my house, the one who can tell me some detailed info, not default "outage blablabla". There has to be an ETA, it's just seems so that you dont want to give it in order to not to lose your customers.
If only ATT had the same speed, I would have switched already.
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10-19-2017
11:29 PM
It's been a week since I had internet connection here in Key West, FL 33040. After long and frustrating contact with your customer service finally got an appointment for technician. Which arrived yesterday, said something about the line which comes from the pole needs to be fixed by maintenance, because it was lying on the ground and probably got some damage. He said, quote: "After they fix that you should be fine". Guess what, they put the line back today and nothing changed, still no connection. Contacted your awesome customer service again and they keep giving me good old "An outage has been reported, the whole area, should be fixed by [put_whatever_date_you_prefer_it_doesnt_make_any_difference]".
So tell me this: How come other your customers who live here on the island have a connection (not saying that its perfect, but they at least HAVE it)? I'm tired of listening about the outage, can someone give me the exact problem that I have here? Maybe I need to have another technician come to my house, the one who can tell me some detailed info, not default "outage blablabla". There has to be an ETA, it's just seems so that you dont want to give it in order to not to lose your customers.
If only ATT had the same speed, I would have switched already.
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03-24-2017
07:37 PM
This is putting everyones identity at risk and is completely unacceptable!!! Let me set a 4 digit pin to verify my account!! My social security number should not be used in this manner at all!!
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03-02-2017
03:35 PM
1 Kudo
A lot of people are also going back to antenna's and not paying anything and they seem to be happier with that. I will go to another provider before i pay more than what i pay now for lots of stations i don't watch and more commercials that we are forced to sit through.
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06-09-2017
10:08 AM
Agree 100%. Same thing happened with me. Told me rate would be good for a year, 6 months later another $20.00 increase. Explanation was that it was good for only 6 months on the box charges. So very tired of this nonsense. Was hoping to avoid piecemealing other services to rid myself of comcast, but it can't be worse. Locatl IP, netflix and digital antenae etc.
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06-29-2016
11:04 AM
Why are you posting this on a forum when common sense dictates you immediately call the police? Comcast can only fire the creep police can ARREST him. CALL NOW!!
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02-20-2017
12:00 AM
There is no site for my.xfinity.com/coupon nor is there a site for xfinityondemandcredit.com.
This is my internet provider and they can't get right ?
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04-26-2016
01:19 PM
Keep getting a run around being transferred from one person to another each asking for verification details it is tiresome!
All we want to do is cancel our service and return thier darn equipment, but my wife spent 20 mins the other day and I did today trying to give them back thier equipment and cannot get anywhere, so have cancelled auto payment to try and get thier attention.
It is not that we are unhappy with the internet and TV service, just the customer service!
We are moving to a rural are that Comcast does not service!
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03-30-2016
02:31 PM
Hey martykilroy ,
I emailed you a copy of the channel lineup, so you can go over the different cable tiers available . Please let me know if you would like to make a changes to your cable package. What exactly is going on with your DVR?
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05-09-2017
09:13 AM
2 Kudos
YES is a regional sports network, and is only authorized to carry its flagship programming, New York Yankees baseball and Brooklyn Nets baseball, in certain territories. These territories do not include the state of Massachusetts, which belongs to the Boston Red Sox and Boston Celtics.
Even if the network were carried, all Yankees and Nets programming would be blacked out.
In order to receive this programming through Comcast or any other provider in the Boston area, you will need to subscribe to MLB Extra Innings or NBA League Pass. Note that telecasts against the Red Sox and Celtics would be blacked out, requiring you to watch those with the Boston announcers on NESN and Comcast SportsNet New England, respectively.
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01-04-2016
09:04 PM
Great to hear @First_Tee , hoping it all goes well for you. If you run into any issues with the equipment just let me know, but from what I was able to see your account was corrected and credited as well for the trouble. -FC
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10-27-2016
04:57 PM
@kguarnieri wrote: Is there any way to change the font size on the guide ? Causing alot of eye strain to read small font...... See if this helps: https://customer.xfinity.com/help-and-support/cable-tv/x1-font-size-of-the-on-screen-guide/
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09-13-2015
06:55 PM
Hello joettaballen,
If you are still needing an Install please send me a Private Message with your account information and I will be more than happy to assist in any way I can. Thank you.
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06-20-2015
03:22 PM
I will let the local team know and to contact you, so we can get someone out help get this issue resolved.
Thank you
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05-09-2015
03:33 PM
frustrated98765 -
I am sorry for the delay in response. Are you still experiencing difficulties with your X1 system?
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