I have the dark grey remote for my cisco dvr box. When I exchanged my dvr box for another because it wasn't working they gave me the xr2 remote. They don't have alot of the functions the dark grey remote has. No favorite, My DVR, HD Zoom, anyways when I called customer service we were told they no longer carry the dark grey remote and had to use the new ones. Why did they quit using the other remotes.
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