I just recently "upgraded" to the X1 platform. At first, I was so stoked! It's so futuristic looking, it seems to have so many more options and, well, let's just face it (no pun intended), it is AWESOME to see my facebook on big screen HD! It didn't take long for my initial fascination to wear off. There is most certainly lag time in remote response. Twice now, and I've only had the box 2 weeks, I've had it freeze up on me. The first time, I had left an On Demand show on pause for a while because I was on a phone call. I had to unplug it, and that did the trick....as usual with Comcast. Then, tonight, it froze right in the middle of a movie during DVR playback. It would allow me to access the menu, the guide, choose programs to watch, but once I hit select, the logo would come up......then nothing. I had to go to....hhmm, hhmm **clearing my throat**...the trusty Comcast customer service. Needless to say, THAT was pointless. As usual, their response was, "I'll have to send a tech out." While the rep was taking the usual 45 minute search for the next available appointment time, as IF I have 2 hours to take off work to wait for the Comcast guy. I mean, I am a single mother with no help from anyone else. Why do I need that paycheck, right? I wonder if Comcast would accept the reason for my bill not being paid as, "Well, as much as I wanted to pay my bill, my check was 10 hours short because of the work hours I missed waiting for Comcast service techs." ANYWAYS....While I was waiting, the box started working again. The rep then went to the 2nd fail safe switch. "You must have a faulty box." I set up an appointment for a tech. Luckily, since it's not "urgent" I was able to schedule it for next weekend, so I won't have to miss work. I must say, it doesn't make me feel better to see that others are having problems with the box also. That tells me that MY box probably is NOT faulty, but the X1 boxes are faulty in general. Sorry this was so long. If you're still reading, thanks for letting me rant.
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