I am experiencing the same problems and can't seem to get it resolved. A tech came on Thursday (10/3) and another today (10/6/19) and still I am having pixelation and distortion. The two techs said it seemed to be in the cable network or in equipment outside because everything in my house is fine. I had taken my box to the Xfinity store on Wed and after switching it, I still had the same problems. There were a couple of messages on my phone saying that there had been maintenance work and it was completed. But, it didn't make any diffrence to how my TVs worked. The problems are intermittent, but are still present. How can I get this dealt with by both the techs and the maintenance people working together? I've been a customer since 2001 and I feel I am being run around in circles.
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I have had two techs out here within 4 days for my problems such as interference and pixelation with my TV service and neither were able to fix our problems. I need to escalate this because the techs blame maintenance and maintenance claims they fixed the problem and the distortion in my TV is making it unwatchable. The tech who came today (James) was unable to gain access to test the outside node or pedestal or whatever because it was in a neighbor's yard and they weren't home. So, here we sit trying to watch the game and hoping to be able to see it, but can't because it's just so shattered and pixelated and even the sound is dropping words. I am paying $220 a month and have been very unhappy with the support I've gotten. I need help and don't know where to talk to anyone.
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