Thanks org. I see that thread now. Wishing I never went down this road. Finally got to a manager that set up a service call tomorrow at 8 am. Might even get the old box back with all my recordings. Will definitely be waiting and watching how this turns out.
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Got the new X1 box today. Spend an hour searching for shows and setting up series recordings. None of the series recordings had red dots next to them. Ad they were not listed in my future recordings. So I tested the method by setting a future show recording to start on the half hour and another channel to start a series recording at the same time. The singe recording started but the series did not. Called Comcast and got someone who told me this was a "known" issue. I asked to have the technician that came out 2 hours earlier to come back with my old box. They said they would call me back and did not, I called again and talked to another CS rep who said she was putting me in hold for a minute and 40 min later I was still on hold. Then I hung up and called again a d asked to get my old box back, they said they could to get ahold of the tech that had come to my house. I then received a call and spoke to a gentleman who said that it is impossible to get ahold of the tech and that I could not get my original box back under any circumstance. So I told him I wanted a tech out tomorrow opening and said that was impossible, there wouldn't be one out till tues or wed. I then received a call and said that she would call me back and I just found out she went home without calling me back. This is the single most frustrating customer service experience in my life. Spending 4 hours on the phone to fix a problem that should have never occurred and then to be told they can't make it back out for another 5 days is unacceptable behavior.
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