I have sent a message to 3 employees and recieved a single reply but no follow up on it. And I also can not see who is currently online to speak with as before.
We sincerely apologize for any delayed response. While we can certainly understand your desire to receive assistance, we ask that you please only ever post your questions or concerns in the most appropriate public forum board. This will ensure that you get the quickest response possible and ensure any of our Official Employees can assist you instead of relying on specific employee's varying schedules.
The Xfinity Forum has always been a primarily peer to peer channel where customers can ask questions, share answers on areas they have expertise and help learn from each other. There are times where another customer may not be able to help and there is an opportunity for our Official Employees to step in, provide an answer and/or take actions to resolve an issue. However, d ue to the nature of forums, the Xfinity Forum has never been designed as a place to receive assistance in "real-time". If you are in need of immediate assistance from an Official Employee we ask that you reach out to us via one of the methods shared here: https://forums.xfinity.com/t5/My-Account/ANSWERED-How-to-contact-Comcast/ta-p/3053370 Additionally, sending unsolicited private messages to Official Employee or any other forum user does violate our Xfinity Forum Guidelines (found here: https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Guidelines/td-p/3115028) and our Xfinity Forum Acceptable Use Policy (found here: https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Acceptable-Use-Policy/td-p/2618379). We ask that you review those documents thoroughly as continued violations could result in a revocation of your Xfinity Forum posting privileges. If you have any questions about the Xfinity Forum or our guidelines please don't hesitate to let me know.
... View more