I agree Kara T...considering my X1 has worked as it should approximately 75% of the time in 2013, I think a credit of some sort is in order. Or something in exchange for hours of aggravation, long waits for clueless customer service reps, etc. How about it? How can we go about this?
... View more
I'm having a minor issue with my X1 DVR. A few months ago it "lost" a few recorded programs. They were there, and they just disappeared. A few days later they came back. They weren't in the deleted file, they had just vanished. But they eventually did re-appear, and all was well. Recently, about four programs have disappeared. A couple of them were recorded in January, and two more were recorded last week. I have waited to see if they might re-emerge, but they haven't. This morning, I did the unplug and reboot routine, but they're still gone. On top of that, I've noticed that even when I've had several hours of unwatched programs stored, the capacity shows at maybe 20 percent, rarely getting much above that. Recently, it's been showing 50-60 percent. So last night I watched and cleared several programs, leaving only 5 hours of shows in the DVR. Now the capacity shows 63 percent. So, obviously, something isn't right with the DVR. It's losing shows, and apparently the capacity is not right. I have often wondered about the "deleted" shows section. There are several hours of shows in there. How long (and why) do they stay? Are they still taking up needed space, even though I've deleted them? Otherwise, it's working fairly well. The recording process can sometimes be slow and balky. Last night it said the DVR function was unavailable, yet when I checked this morning, the shows I had tried to set to record had indeed been set.
... View more