I'd like to know why this service was rolled out before it was ready. Its incomprehensible that a company like Comcast/Xfinity would release this. What kind of Quality assurance testing was done? What is Comcast going to do for customers that are paying the price for moving to their New technology? Customer service is a joke. They offer no help at all and one person I spoke to said her and her supervisor knew nothing of X1 and couldn't help. I was then hung up on. I pay $200 a month for this?? I'd like to get a response and some action taken.
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I am experiencing the same issues as everyone here. I'd had the X1 boxes for about a month now and had nothing but problems. I tried calling Comcast the other night and got hungup/disconnected 3 times when asking for a supervisor. One rep said they know nothing about the X1 platform and couldn't help. This is absolutely ridiculous. How can an "upgrade" be rolled out with this many bugs? My issues are: Logo only showing with sound DVR doesn't free up space even though I delete several shows. When recording a show it doesn't show up in recordings so I can watch it. The box freezes up so remote doesn't work. Need to reset the box. Cannot turn the box off (not sure if that's normal) The menu bleeds through the picture sometimes. It seems my HD signal is not as sharp. My HD only box is extremely slow when accessing the menu and routinely freezes.
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