Bought 4 phones, eventually got the credit email which states if you are buying the phones on the Device Payment Plan you will see the credit over the next 24 bills. This is what I expected and what I was told when I purchased the phones. However first bill after the email shows a credit for the entire amount of the bill, which is the way it is supposed to be handled if you bought the phones outright. Calls to billing have gotten me nowhere as in I can't even get them to understand the issue. How do I get this setup to work correctly. Below is a copy of the credit email:
Credit on your account
You have been credited for order #xxxxxx Since your previously cancelled order was placed during a promotional window, you were entitled to a $200 (per device) credit. If you paid for your device(s) in full, the credit has been added to your account and will be applied to your monthly bills until it's used up. If you're paying for your device(s) on a Device Payment Plan, you'll see the credit applied in equal installments to your next 24 monthly bills. You can view your credit and other order details any time by visiting your XFINITY Mobile account.
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