About CCKaraT8

CCKaraT8 · ‎09-13-2013

Please note that today, Friday September 13th is my last day at Comcast. The product management team will continue to monitor these threads. Please continue to provide any feedback on suggestions or issues on the X1 Platform. - ComcastKaraT

CCKaraT8 · ‎09-13-2013

Please note that today, Friday September 13th is my last day at Comcast. The product management team will continue to monitor these threads. Please continue to provide any feedback on suggestions or issues on the X1 Platform. - ComcastKaraT

CCKaraT8 · ‎09-13-2013

All - Please note that today, Friday September 13th, is my last day at Comcast. The product management team will continue to monitor these threads. Please continue to provide any feedback on suggestions or issues on the X1 Platform. - ComcastKaraT

CCKaraT8 · ‎09-05-2013

Q3 User Guide attached

CCKaraT8 · ‎09-05-2013

Q3 User Guide attached

CCKaraT8 · ‎09-05-2013

@Huntersdad wrote: @bendmitchell wrote: Is there the day skip feature on the X1 platform like there was on the old DVR's? I can't seem to find it. I want to know too... Havent seen something so practical. Poor Kara. This is a known feature request and very high on our future enhancement backlog. I do not have timing, but the entire organization understands the need for this feature. :-)

CCKaraT8 · ‎09-05-2013

@davephillips41 wrote: Worked perfect. Updated the box from June 4 to Aug. 14 and also now shows the scheduled recordings like it should. Thanks for the help. good news - keep us posted.

CCKaraT8 · ‎09-05-2013

@Jsapp230 wrote: There are tons of responses and I am not finding my specific answers. I have found out how to program my favorite channels. Now my question, is there a way to just push a button to scroll through the channels. I realize I can see the guide with my shows, but sometimes its easier just to flip channels. Also, the A and D buttons do nothing for me alone, (B is search, C is sports)....is there a way to program them for such an action as described above? Last question, is there a way to have more than one favorites list? I would like to separate our favorite channels out by family members. If these are not possible now, maybe soon,,,,,yes, Comcast hint hint... :) Thanks hint taken! i've shared this suggestion with our product management team.

CCKaraT8 · ‎09-05-2013

@Newx1user wrote: The red light is still on with nothing recording. Known issue - we are trying to get a fix out to production ASAP

CCKaraT8 · ‎09-05-2013

@mhhanc wrote: How? I'm still having the "red light on continously" problem. We are aware of the recording light issue and trying to get a fix out into product ASAP

CCKaraT8 · ‎09-04-2013

@bryan321 wrote: Got X1 installed yesterday, tech left before it finished rebooting. Needless to say, both boxes never finished rebooting. They are both stuck on the first progress dot and the box displays"case". Tech can't come out till Friday so that's 3 days without service I sent you a PM to gather some info. Techs should not leave the house until the installation, including booting, is complete.

CCKaraT8 · ‎09-04-2013

@manofbull wrote: Kara, I did a power boot --- to no avail. I did notice something on my account that might affect the problem. I have 2 phone lines. The first phone line listed under my Voice Preferences is NOT my primary line. That line is used exclusively for a Fax line and obviously Voicemail is not set up on that line. The second phone line listed is the phone line that has voicemails. I'm guessing the APP looks at the first line and sees Voicemail isn't set up and displays the aforementioned error message. I can see no way to change the order of phone numbers. Is this something you can do? thanks, Our CARE agents at 1-877-896-8678 will be able to look into your account and make any necessary changes to get the appropriate phone line hooked up.

CCKaraT8 · ‎09-03-2013

@kitty5174 wrote: Well it seems it was just a coincidence that each time my saved favorites disappeared I had an expiring title marked because after testing it a few more times by favoriting movies that were not set to expire any time soon, I can tell you that they still all disappeared after 24 hours. Comcast Kara, do you know if others have reported this issue besides esoteric and me? The favorites feature is basically useless if they disappear after a day. Would be a really great feature if it worked properly. Kitty5174 - I am going to escalate this issue. Its the first time I've heard of this. favorites should maintain your selections (even if they are no long "available").

CCKaraT8 · ‎09-03-2013

@manofbull wrote: The X1 Voicemail APP is not working for me. I get the message "We are unable to connect to Voicemail. Please try again in a few minutes". Is this a known issue? not a known issue, manofbull. Do you continue to see this problem? If so, I would suggest power cycling the box (unplug from back, wait 30 seconds, and plug back in). This will force the box to reboot and thay may resolve the issue.

CCKaraT8 · ‎08-30-2013

@edreas wrote: The sports app should remember the last page when recalled. Also the NCAA selections should include an ALL category and list games in order of start time. Thanks, edreas, for your comment! I've shared this feedback with our product management team!

CCKaraT8 · ‎08-29-2013

@rlweiner wrote: When my X1 HD box was first installed I saw a Home Security app listed under Apps. Is this only available in some markets, or do you need to ask to have this app added to your account? I am in a SA market (South Jersey). Also, the Voicemail app is only appearing on my X1 DVR box, can this be added to the HD box? Thanks, rlweiner for your comment. We dont have a home security app (not yet!) but that is on the list for future enhancements. When available, it should be released to all X1 markets. re: voicemail app - that is correct. The non-DVR boxes do not support apps at this time.

CCKaraT8 · ‎08-29-2013

@fpirelli wrote: @Newx1user wrote: My red recording light is constantly on even when I am not recording anything. Is this hurting the DVR? Is there a way to turn it off? Called, Wating for tier 2. I'm now having the same issue. I would be interested if you found a solution. The X1 team is invesigating this bug and will get a fix into production once the root cause is addressed.

CCKaraT8 · ‎08-29-2013

@Jeffro2626 wrote: Mine is doing the exact same thing. Every day, I have to set it back to 1080p 60hz. I also like to turn down the clock brightness to 1, and I have to reset that every single day. Like you said, its annoying but not a game changer. I just switched to Xfinity after being with DirecTV for 12 years straight, and I am generally happy with the features and service of the X1 unit. We are aware of the setting bugs (resolution and clock brightness) and will be pushing out the fix ASAP.

CCKaraT8 · ‎08-29-2013

@steelman50 wrote: yes please add the reminder function, I don't understand why it was not kept, its a great feature to have, also i have the fact i have to keep setting my favorites channels , I set it for a resaon because those are the channel lineup that i want to watch. but after a short period of time it defaults back to all channels which is very annoying. Reminders are on the backlog for future enhancements!

CCKaraT8 · ‎08-29-2013

@lancelopes wrote: The lettering on my X1 HD box is not level. It looks wavy. Anyway I can fix this? When the Comcast tech was here installing the service he didn't know how to fix it. It only seems to be on 1 of my Tv's - Samsung UN46EH6030. Best example I could get with my camera: http://i.imgur.com/ki7dUte.jpg lancelopes - I just sent you a PM to gather some account information. I havent seen this issue before and would like our team to investigate.

CCKaraT8 · ‎08-29-2013

@slingg wrote: I just had X1 installed Sunday, trying to connect my DVD/VCR Recorder but it won't show the tv stations via my DVD/VCR recorder, only my dvd's. The tv stations show through my HDM2 connection only. Help please. Also I wanted to keep 2 of my old HDDVR boxes for other special needs people in our home but was told they can't do the bookkeeping for us to keep them. Is this true? How can I get the old boxes back without having to turn in the new X1? Thanks for any help..... Hi Slingg - I just sent you a PM to gather your contact info.

CCKaraT8 · ‎08-28-2013

@ibew103 wrote: Facebook still buggy. Share (show your watching) worked last night, now says to connect FB at xfinity.com/x1. Already have done that and can load FB no problems. Share not working. Android X1 app voice command? 60 days ago, Comcast said in 30 days??? Hi ibew103 - Let me look into the share problem (i havent heard of this yet). I might send you a PM to gather account details Re: android X1 app comment- I've never heard an exact ETA when the app would be available for android devices, so I cant confirm those details. I know its in development, but ETA is not available at this time.

CCKaraT8 · ‎08-26-2013

@tg17 wrote: The Pandora App works fine. Just a suggestion, Your missing a Pandora Screen Saver. I have it on Roku and my Smart TV which displays the song being played. I know the X1 box has a default screen saver, but it has no info as to what is playing. great suggestion, tg17! I shared your comments with the product management team.

CCKaraT8 · ‎08-22-2013

@GMoGoody wrote: Do not Know if anyone else is having this issue but there appears to be a parsing problem with search. By using Menu --> Search I was trying to load up my DVR for the upcoming fall season. Everything is fine if there is only one hit on the search, but if there are two it only displays the movie in the list For example I wanted to record The Walking Dead and Men at Work. Neither TV Series came up in the results only the movie. GMoGoody - Thanks for your post. I escalated this to our product team for investigation. I did notice that if you go into the guide, and type the program name (i.e. walking dead), i was able to bring up the television series. Wanted to share this work around with you so that you dont miss out on any of your programs. More to come on the issue you reported. thank you!

CCKaraT8 · ‎08-22-2013

@zillauu wrote: Anyone know if you can get 2 of the main boxes in one house? The satelite boxes suck and don't do what I want them to. So I need to find out if I can have the satelite box swapped for a good one. Zillauu - deployment of the main DVR boxes varies market to market. You can contact 1-800-XFINITY to confirm what is available in your area.

CCKaraT8 · ‎08-22-2013

@exquizite2 wrote: Just chiming in with my experience with X1. So, after having a horrible customer service experience beginning with returning my old box, I had to go through days and hours of customer service calls, had the first technician come with the old Motorola box and then a few days later another one with the new box in which I had an added service charge; which I might add is baloney when Comcast is pretty much forcing upgrades. I was told by the customer service rep at the store that they would credit me the service charge, but who wants to go and wait for 30-40 mins until they call your name/# to get a credit? Going to the store is another problem in and of itself. The only thing the store rep offered was for me to bring a copy of my bill to the store. The direct store number isn't listed online so I can't just call and get it taken care of over the phone. All that to say, I'm not in love with this box nor the experience I went through to get it. While it looks nicer, there are so many issues and problems that had I known tall th is before, I would've declined and just kept the old box. My main issues are with the resolution not saving the settings and reverting back to 480p as well as the brightness issue. In addition to all the other major missing features on the remote, my satellite box which is in my Living Room is not blocked by anything but has a horrible lag when scrolling through the menu. Luckily it's connected to the tv I watch less frequently, but it's still not a great experience when I do watch it. I hope that Comcast can get these issues resolved. My personal experience dealing with this has been awful. This all started with an old Motorola box that was overheating and from the moment I stepped into their facility to exchange it, this has been a mess. I've been with Comcast a while, but for the past couple years I have not been happy with my service. exquizite2 - I am sorry you are having these problems. Our product team is aware of the setting issues (light brightness and the 480 resolution bug) and actively working to get a fix to customers ASAP. If you have any other issue, please keep the forum posted.

CCKaraT8 · ‎08-21-2013

@X1newbie wrote: Can someone tell me about the X1 search feature? What I really want to be able to do is search if a program is on TV at this exact moment. Example: I was watching a movie Dow stairs that was on TV. Decided to move upstairs and searched for the movie. I found it for rent on demand. But couldn't find where it was playing right then. Comcast support tried to be helpful, but she knew nothing more of the X1 box than her "Einstein" told her. (Which was only how to search). Any advice? It should appear in the search results (I will send you a PM to get some account information), but you can always seach within the guide to see the 'whats on now'. Hit XFINITY -> Select Guide -> Type in the show name using the T9 functionality on your remote (in your case, type D-O-W; 3-6-9) and it will show the related results to the right of the screen.

CCKaraT8 · ‎08-21-2013

@MatStrand wrote: I have been having trouble with watching shows On Demand ever since I got X1 installed a couple of weeks ago. When I pause my show and wait a few minutes, the box switches back to live TV, which is normal. The problem is that when I go back to the show I don't get an option to resume where I left off. As far as I know, this happens every time I pause the show and let it resume playing live TV, which only takes a few minutes. I think this is only happening when I pause the show and let it time out and return to live TV. If I exit the show manually this doesn't happen. Is anyone else having the same issue? Hi MattStrand - We have received reports that there are issues with some resume points. I will send you a PM to gather account information in order to escalate.

CCKaraT8 · ‎08-21-2013

@boozilla47933 wrote: Just wondering why my settings won't stay locked? my box light settings keep reverting back to 10 (the brightest) My guide I check the filter by favorites box and ok. but an hour later I have to do it again! doesn't keep my setting! Also my Video display keep reverting back to 4:3 480i SD even after it aks me if I want to save my 1080P setting and I click yes as soon as I exit and come back it has reverted!!! Suggestions: Color code the guide like the old boxes guide(color the whole box not just a thin colored line that you can barely see. boozilla47933 - We are aware of the box preferences resetting and investigating the issue. Apologies for the inconvenience - I know this is frustrating. When I have any update, I will post to this thread. Thank you for your suggestion on color codes - I've shared that with the X1 product team.

CCKaraT8 · ‎08-21-2013

@mmaslar wrote: @Titanic1701 wrote: I noticed something last night. In the settings page, my front panel brightness settings did read "10", but they were indeed dimmed down to 1. If I went in and changed the reading to 1, it got brigher then, and then dimmed back down to "1". Even though the readout said "10", the brightness of the front panel was all the way dimmed to "1". Same with 1080p/60. In the settings it read 4:3 480i SD. If I changed it to anything else (say 720P), my TV would flicker while the change in resolution took place and it would ask me if I wanted to keep that setting. I said yes, and my AVR verified that the signal coming from X1 was 720P. I would then chnage it back to 1080p/60, get the flicker, get asked if I want to keep that setting, say yes, and it would be set to 1080p/60. But, go back into settings, and it reads 4:3 480i SD. Although it reads that, the setting is still sending out 1080p/60, as I did not get any flicker indicating a resolution change, or the confirmation if I wanted to keep the setting. And, AVR confirms I am receiving 1080p/60 from the X1. My thought to everyone else having these settings "not stick" even though the settings page reads 4:3 480i SD, or brightness at "10", is your X1 really displaying the setting you want, just not indicating it on the settings page? This is my experience as well... Menu shows default settings (10) put power light and clock stay at the brightness I set (3); AVR shows signal from DVR as 1080p/60 even though menu displays 480i. I am getting reports of this 480i issue. I may send you both a PM to gather account info to escalate this to the team. Apologies for any inconvenience.

CCKaraT8 · ‎08-21-2013

Update as of 8/21/13 - The X1 has identified the bug with the box light setting (and the constant resets). The team is working to get a fix out to production ASAP, however at this time I do not have an ETA. Thank you to everyone who sent your account information - it was helpful in the bug investigation. I will update this thread when more information is available. - Kara

CCKaraT8 · ‎08-21-2013

@Bears2013 wrote: There is a bug issue with the x1 box. Daily I change the lights to dim them and each night the box resets, setting the lights back to bright. Suggestions : There is no save settings. the option to show the channel not the clock. Need to be able to jump forward by day on the guide. Need to be able to manager the dvr and delete multiple programs Thanks, Bear2013. I've shared your suggestions with our product management team. Re: delete multiple recordings - you can delete folders of recordings by selecting the folder in the Recordings Area of Saved and pressing the green D key on your remote.

CCKaraT8 · ‎08-21-2013

@HD-Tech wrote: KARA- Can technical support force an old revision of software back on these boxes? My Jun 22 rev was tolerable but now this Aug 2 one is terrible!!!!! So many new bugs and behavior issues (the same ones being repeated by everyone now). Do these software spins get checked out before release? Seriously. I am checking on the option to revert back to a previous software release - more to come...

CCKaraT8 · ‎08-21-2013

@bendmitchell wrote: Does the new X1 remote have a feature where when viewing the guide, you can skip ahead days at a time? You could do this before and was just curious as to how you do it with X1? Bendmitchell - we are working to get this out ASAP. Its a common feature request and the product management team is aware of this. thanks!

CCKaraT8 · ‎08-19-2013

@ShawnD1 wrote: I am having an issue using the X1 Remote iPhone app. The only thing that is working is the voice commands and nothing else. Any advise? Shawn Shawn - we frequently release new updates of the apps. You might have to update your version. Keep the forum posted if you still cannot use any of the other features.

CCKaraT8 · ‎08-15-2013

@RobertWy wrote: @Hawyn87 wrote: Yes, one of the buttons allows you to skip days, I just can't remmber which one off the top of my head. Everyone on this forum wishes you could tell us which button it is. None of us has been able to find it. At this time, no button on the XR2 remote is programmed to do the skip by day jump. This is a common feature request that is high on the product management list.

CCKaraT8 · ‎08-15-2013

@BoomersRock wrote: X1 boxes installed yesterday. When I tried to watch On Demand premium channels - the picture froze - wouldn't play the program. I noticed that the dumb box played the program this morning - wasn't able to check the main box in the bedroom prior to leaving this morning. Other issue. I can't seem to shut off the whole box. The light from the clock and that green thing lights up the whole room at night! Yikes. I wasn't able to bring anything up when I hit the Settings button to try to find something to kill that sucker. Other issue: we are using an older tv (i.e. not LED/LCD) in the bedroom and I cannot read the screen from the distance I normally sit at, what 10'? We want to replace the tv with a new/larger model but sure wished I had known that this would have been an issue prior to installing this equipment. Yuk. boomers rock - - Did you see any error messages when you tried to play a On Demand program? or was it just a black screen? Re: turning off the box. The X1 box should stay on in order to receive the frequent software updates. Hitting the power button on the remote will turn your tv on/off, but will not power the set top box. You have the ability to turn down the light/clock display from Settings > Device Settings > Device Lights.

CCKaraT8 · ‎08-15-2013

@jeff2007 wrote: I've had x1 only 4 days and the tech has already had to come out a second time. The box froze when the ERS signel was sent. Now tonight the on demand isn't working it took me 40 minutes of frustrating waiting on the phone getting cut off twice before I finally got someone who said they would send a refresh signal to the box.. one hour later and the box still hasn't rebooted. so far it been a bad experience compounded by the bad customer service. Why do I have to enter my phone number, then give my phone number to the CSR then give my address, then give the last 4 of my SS# just to prove that I am who I say I am. Then I have to do it all over again after I get cut off the first time. What could I possibly be trying to accomphish by pretending to be someone else. If I don't get to speak to someone other than the CSR to make a formal complaint I'll have the whole thing pulled out. jeff2007 - Did you see any error messages when you tried to play a On Demand program? or was it just a black screen?

CCKaraT8 · ‎08-14-2013

@murrots wrote: I just got the x1 today and I am not happy at all. I have the premier triple play and don't even have all the basic cable channels. I don't have fx, nfl network, etc. and none of the premium channels. Customer support said it could take up to 24 hours for these channels to appear. I don't understand how I went from having every channel to "upgrading my stb" and now only have 15 channels to watch. The box should come ready to use when it is plugged in. I shouldn't have to wait a full day to watch channels that I pay extra for, actually I'm fairly sure I'm not even getting all of the basic cable channels right now. The tech that came to my house didn't check to see if any of the other channels even worked, it seemed like he avoided them, now that I think about it. I'll post back if and when the full channel lineup is available. Murrots - as mentioned in my other post, please keep me posted if this issue persists when you turn the box on this morning.

CCKaraT8 · ‎08-14-2013

@murrots wrote: I just got the x1 today and I am not happy at all. I have the premier triple play and don't even have all the basic cable channels. I don't have fx, nfl network, etc. and none of the premium channels. Customer support said it could take up to 24 hours for these channels to appear. I don't understand how I went from having every channel to "upgrading my stb" and now only have 15 channels to watch. The box should come ready to use when it is plugged in. I shouldn't have to wait a full day to watch channels that I pay extra for, actually I'm fairly sure I'm not even getting all of the basic cable channels right now. The tech that came to my house didn't check to see if any of the other channels even worked, it seemed like he avoided them, now that I think about it. I'll post back if and when the full channel lineup is available. murrots - I am sorry you are having this issues. If it isnt resolved this morning, please send me a private message. I can help you escalate ASAP so you can start watching all your favorite programs.

CCKaraT8 · ‎08-13-2013

@KyleG wrote: I received the X1 system with two X1 boxes 2 weeks ago. Besides for the technician taking my personally purchased cable modem with him when he left (Still waiting on the call back on the "damage claim" I called and reported about that one) everything was working fine. Now, I go and turn on my TV, I get sound out of the receiver (connected to X1 via optical TOSLINK) but no video. It was working fine previously. I troubleshoot, turning box on/off, unplugging for 15 seconds, plugging back in, still get audio fine, no video over HDMI though. I connect component RGB cables, and the video comes through fine over component. Thinking it was my tv HDMI, I plug the DVD player into the TV HDMI port, video comes in fine, so it is not the TV/HDMI port. Calbe works fine and is same cable that was working previously, but just to rule it out, tried a new cable, still no video out from X1 over HDMI. I tried all manner of rebooting the box with HDMI plugged in, unplugged, component plugged in, unplugged, etc. No go. I tried the EXIT-EXIT-EXIT 480/720/1080 trick, and it does switch resolutions, but doesn't affect the output, still just comes out over component, no HDMI. Anyone have any ideas on forcing the X1 to the HDMI output? For sound/no picture, try unplugging the X1 box from the back of the box, wait 30 seconds, and plug back in. This will force a hard reboot. If this does not correct the issue, please call 1-800-XFINITY for immediate assistance.

CCKaraT8 · ‎08-13-2013

@mroperjr wrote: I am getting an DL04 message on my X1 Box. what does this mean DL04 (or DL##) means the box is downloading new software. Please do not interrupt the box (turn off, remove power source, etc) during this process as it needs to be powered to complete the download.

CCKaraT8 · ‎08-13-2013

@clay5523 wrote: There are two versions of the XR2 remote. Version R1 and R2. On the back of my remote right above the battery compartment , it says: XR2 Version U2 Does that mean I have the R1 or R2 Version? Would like to turn on the TV and A/V plus control the vol and mute for the A/V box which is possible with the R2 version remote. U2 is code for the manufacturer. At this time, most XR2 remotes are considered the R2 version and should follow those remote instructions/codes.

CCKaraT8 · ‎08-13-2013

@RobertWy wrote: Well isn't this strange. ComcastKaraT replied to my post and said she sent me a PM about the disappearing favorites. I read her PM and replied to her with the details. I log in today, and her reply here, her PM to me, and my PM back to her have all mysteriously disappeared. Kara said (in another topic) that there was an outage and they lost some posts in the forums. That is correct, RobertWy. Messages from Aug 4 & 5th were impacted to all XFINITY users, including employees and moderators. If anyone sent me any private message during this time frame, I ask that you kindly resend so I can address the issue. Apologies for the inconvenience!

CCKaraT8 · ‎08-13-2013

@mwk73 wrote: I have a pretty rudimentary question. Why can I watch all seasons of The Sopranos and Game of Thrones on Xfinity online, but I can't get them to my X1 set top box. I'd much rather be watching them on a 55" tv than on my 15" laptop. If most of the X1 is on the cloud anyways, what's the hold up with offering more on demand programming? Not to compare, but DTV had all episodes of just about all of the HBO series available on demand. Thanks, Matthew Due to contract obligations with content providers and networks, content available online may not be the same as the programs available on your cable box.

CCKaraT8 · ‎08-13-2013

@katechilders9 wrote: Nvm! Hadnt tried the website in over a day and the red menu button showed up again & I was able to successfully click it this time. Apps all set up. Thx! great news, katechilders9! Keep us posted if you run into any issues or if you have any feedback for us.

CCKaraT8 · ‎08-13-2013

@Titanic1701 wrote: Hello All, Just curious if anyone here knows if there is a way to advance frame by frame while paused? I have not been able to figure that out. I think with the old platform, I would hit the pause button and that would advance one frame each time I did. With X1, hitting the pause button resumes normal playback. thanks for your question, Titanic1701. At this time we do not support the frame by frame navigation you described.

CCKaraT8 · ‎08-12-2013

@fjei39 wrote: Can't seem to get any on demand shows to play. I can browse for them, get all info about an ondemand show but when I go to play, it just plays a black screen. Fjei39 - Sorry to hear you are having issues with On Demand. Try unplugging the back of the cable box for 30 seconds, and plugging back in. This will cause the box to reboot ( you will see the XFINITY logo and 4 red dots will eventually appear on the screen). After the reboot process is complete, try playing a On Demand show. If the issue persists, please contact 1-800-XFINITY in order to escalate.

CCKaraT8 · ‎08-12-2013

@katechilders9 wrote: i've not even managed to get that far to run into any other problem than actually being able to get on the site that the x1s app set-up instructed me to do! Has anyone recently attempted to go to the xfinity.com/x1 ? I finally got around checking out the app tab on the menu thinking it would be as simple as loading up the app but was instructed I had to log into the site and set up my facebook/pandora accounts first. Went to the site and it was basically an sales advertisment site but asked if if i already had one or if I wanted to start shopping.I chose the have one option and it redirected me back to the 1st same exact one page site every time i tried on 2 differnt devices. Wondering if the site has even been up yet or just temporarily down. Thx. Sorry you are having problems, katechilder9. On the xfinity.com/x1 site - click the "Already Have It' link and a drop down will appear (Manage Settings or Download Guide). Select "Manage Settings". You can set up your apps and select other account optinos from this link.

CCKaraT8 · ‎08-12-2013

@silentchiloner wrote: That is the only thing that I miss from the old boxes. Sometimes a network is showing a movie that is for "rent" on demand, Aside from that I am loving it except for the recording light staying on for some reason. We ran into some DVR issues last week. The red recording light bug will be resolved ASAP.