I've been trying for several days now after multiple chats, and still have had no luck getting this resolved. I was given a ticket number after the first chat and had another chat after. I provided the ticket number but all the same questions were asked again. It is clear that I need advanced tech support.
Whenever I try to access my account I get an endless loop of "We are having some trouble connecting to My Account" Try Again
I have an idea why this is happening but have not been in contact to a tech support person - My current account is linked to an old account that is not active. In the past, when I went to my account, it defaulted to the inactive account and I got the same endless loop but had the option to change to my current account and was able to access all my account info. Now I cannot get to the My Account page to make the change. I'm wondering if when I click on the My Account tab it is noe defualting to the old account.
Hopefully someone can help with this issue.
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