Comcast's reputation as the worst company in America is well earned. No company in a competitive environment would dare to withhold services for which its customers had already paid. Comcast is shameless, and it gets away with it only because its customers have no other choice. Unfortunately, I am one of them. The moment Fios or DirecTV or Dish or any other cable company is available to me, I will switch. Even if those services are only marginally better than Comcast, and even if they are more expensive, I will be overjoyed to be giving my money to ANYONE other than Comcast.
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I bought a Roku box specifically to watch HBOGo, since I was already paying for HBO and wanted to watch The Wire, and other older shows. After speaking with Comcast, and going through multiple people who had no idea what a Roku was, I learned what you all have known for some time: Comcast will not allow us to use HBOGo on Roku boxes, and their proposed solution to me was to use the Comcast On Demand. Unbelievable. I told them to just cancel my HBO subscription, since they wouldn't allow me to make use of the service that I was paying for. Unfortunately, I am stuck with Comcast, because my apartment building will not allow satellite dishes. This should be a concern for HBO, since they are losing subscribers because of Comcast's parochialism. Comcast is the worst company I have ever had to deal with, and is the perfect example of how government imposed monopoly is terrible for consumers. In a truly competitive market, Comcast would be forced to provide excellent products and services, or be displaced by companies that did. P.S. I love how they gave themselves a "snazzy" new name (Xfinity! Get it? It has an 'X', and it sounds like 'infinity,' so it must be extreme and cool, right? The kids still use the term 'extreme!' don't they?), and then turn all of their marketing messages into ad hominem attacks on companies like Verizon, Dish, and DirecTV. God, I can't wait to move into an area with choice!
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