@XH_SecurityTech wrote: I am one of the specialized technicians that install the Xfinity Home Security and in response to this I would like to let you know the correct answer to this issue. Any Apple product that belongs to the customer will still be able to be administered by the owner. There is a setting on our XH touchscreen that puts the customer's router into the DMZ. There is a setting in the touchscreen Under "settings" in the home screen"connectivity" and it "exposes customer's router to the internet". I am not sure that the customer can do this on their own as I always do this during the installation. Its doable by the customer, but the problem is, the security router isn't truly exposing the customer's router to the internet. Certain stuff is still being blocked, and its confirmed by others here on this forum (VPN, VOIP, slingbox, etc cease to function even after being "exposed to the internet"). The only true resolution I've found is to place the security router behind my personal router which I know has a true DMZ function and set it to place the security router in the DMZ. Now this solution breaks the cameras from what I understand but I dont have any cameras and I've had no issues since I've made the change.
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