I am not sure if you handle day-to-day complaints however I can’t get anywhere with your customer service people. I have been without Internet for two weeks I have called endlessly to customer service to resolve this problem and I am being ignored and lied to on a constant basis. I had a technician come out to my house two weeks ago and tell me that there’s a problem with the pic and the line to my house showed a severe weak signal. I use the Internet to work out of my home on a regular basis. I’m at my wits end and I don’t know where to turn so I’m hoping you can maybe light a fire under someone in your organization to get my issue resolved. I have been a loyal Comcast customer for over five years and I am truly disappointed in the way you are operating your customer service and technicians. I am kind of stuck because Comcast is the only true high-speed Internet provider in my area. today I was told the job order was 589409 and the tech was number 9006 and there an all day order to resolve my problem. first I was told the technician would be at my home by 6 PM and then again by 8PM. Of course no one showed up. I’m not sure how you can operate this way without losing customers. If there’s anyway you can help me out I sure would appreciate it. Regards, Al Winther
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