All - the technican came in and gave me great info on this issue I wanted to share. He mentioned that there are situations from when copper was originaly laid into the building (in my apt bldg, this was mid 1980s) with an "H" connection (I may be misinterpreting this). He said this H connector captured frequencies up to 500 (I'm assuming mhz? I don't know) but as of recently comcast sends and receives frequencies of up to 1000 where the fiber on street is converted to coaxial upon entry into the house/apartment. This H-connection needed to be upgraded to one that would accept 1000 frequency, which was causing the packet loss. All of this occurred after the original technician visited - he made a call subsequent to his visit to an "outside plan" group that came to my apt and made the adjustment. I noticed this when the internet and TV services was disrupted completely today and I went down into the basement of my apartment and a different technician was installing the new connection bridge, where he also explained all of the above. As soon as he was done, the internet/tv was restored, and I immediately started rerunning my ping tests. With a few packets having a ~100ms latency, the average was 33ms over 1,000 consecutive packets, but most importantly not a single packet lost. Problem solved. Hopefully my experience will help others with similar situations. I'll respond if I see any changes to my service.
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dpin/turner050 - did either of you ever get this resolved or did you drop comcast altogether? I have the same problem from the Philadelphia area. I have packet loss of 7-10% as per my ping tests. Technician comes out tomorrow - I am armed with this article's information and my own ping graphs to show the tech. This problem only started a week or so ago but it destroys watching any kind of online video or gaming. If this doesn't get resolved, bye bye comcast. Too bad they own the philly area.
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