Hey Daye, Yep, contacted the original installer first and told him the problem. I also stated, before he could give me his availability . . . as if I cared, that I needed it fixed today or I would report the issue directly to Comcast and cancel the service immediately. Not waiting til Thursday . . . he promised he'd meet me there once I get off work. No show, and I'm done! I think they have some point system with these independent contractors. They don't like people complaining about them . . . it's a money thing. Thanks a bunch!
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Please consider me a complete tech dummy when you answer this question: First the scenario: I received Xfinity Home Security yesterday. The tech took my Arris modem/router because "it is not compatible" with the Security service right now. He brought the Arris Interactive, L.L.C. tm602g, NG JRWNR1000, and some other net gear router. I have two cameras, 6 sensors, touch screen, alarm wall pad, and 2 key fobs Because the tech took my original ariis modem/router, my in-home networking had to be reset. Not working properly with new equipment Cameras were working while being set up, with occasional connectivity loss but would come back up in seconds. One hour or less after the tech leaves, cameras go down and will not connect anymore. When I do a connectivity check, it states I have not broadband connectivity. After several hours of wrestling with this mess I have no internet connection so I decided to disconnect all cables to the routers and modem and start over . . . now I have internet but I still have no broadband connection to the cameras. I have until Thursday to tell Comcast to shove it without penalty in which I'm 75% for that!!! Can never, ever, get any new service from them without drama!!! Now that you have the scenario, here's the question: How the heck do I hook this up to have internet with in-home networking ability and connection to my cameras. Remember, networking for dummies book is spanish to me. Anyone have out of the box step by step for me. Keep in mind, I was up until after 3 am this morning, in tears, as I work from home and had deadlines. Also, there's nothing like being excited about something to have it go bust minutes after you receive it. I do not have my own router, I only have what they gave me: 2 routers, 1 modem. Thanks!
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