Usually the complaint is that we get too many spam emails that go into our spam folder. We look at them and say they should never have reached our spam folders because they were such _obvious_ spam. A guide dog would have figured it out.
Recently the problem has been just the reverse.
For weeks I've been dealing with Comcast security department to unblock a company that I am doing business with. Their email goes into the spam folder. This company is licensed, bonded, and insured in our state.
The big problem is that email in the spam folder is _not_ forwarded to my cellphone. No problem when Comcast is filtering correctly (only actual spam goes in there.)
I only log into Comcast email over the internet using the browser on my computer once a day. That is the only way I can see the spam folder. So I don't see that business company's email until the next day. Really bad.
I got Comcast to fix the problem and then it returned. Talked to them again and they said they would fix it again. It's been more than a week and it hasn't been fixed. Really frustrating.
In the last week the general problem has gotten worse. My doctor's office has sent email twice and it has gone to the spam folder. Each time I didn't see it until the next day. Bad. Previously I have _never_ had email from the doctor blocked. This is new.
Then yesterday the local library sent me email that a book I reserved is in and ready to be picked up. It went to the spam folder and I didn't see it until today. I get multiple emails from them per month. Previously I have _never_ had email from them blocked. This is new.
Comcast has made changes and they are not for the better. Me, one customer, has had three different legitimate sources declared as spam. Do the math.
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