Can one of the above Comcast techs determine if my service location (Eugene, Oregon 97404) is MPEG2 or MPEG4? I've gotten conflicting answers from Comcast's telephone tech support. Is there a way I can find out by looking at the data in the "account & system info" on my Tivo Roamio Pro? I'm asking because:
As of a few weeks ago, I can view but not record most of my premium channels on my Tivo Roamio Pro. I called Tivo and was told that this is a known problem with their Tivo Roamio and Bolt DVR's and the new MPEG-4 format that Comcast is rolling out and they are working with Comcast to fix this issue but have no idea when it will be resolved. I then called Comcast to see if I had recently been updated to MPEG-4 and was told that my area was still MPEG-2. The Comcast tech then checked my account and cable card and said that there were a number of wrong permissions that may have been caused by a bad auto update and that the problems should be fixed with a new update that he was sending to my box. He said to wait an hour then check and it should be fixed. If not fixed, reboot my DVR and that should take care of the problem. Unfortunately, it didn't fix the problem. I again called Comcast and, after a cable card tech resent another update with all the correct permissions that didn't help, I was transferred to another general tech support person. This tech first told me that I can’t record premium channels on my Tivo and to use my X1 DVR. After I told him I had been recording all my premium channels on my Tivo DVR for the last two years, he then said I needed to go to my local Comcast office and exchange my cable card for a new one. During our conversation I asked three times to speak with a supervisor and he kept insisting that he could help me. I then asked him to check if my area was still MPEG-2 or had been updated to MPEG-4. After being put on hold again for a long time, he said that my area was updated to MPEG-4.
Since the first Comcast Tech seemed much more knowledgeable and was sure I had NOT been updated to MPEG-4, it would be most helpful if an official Comcast support person monitoring this site would check to see if my area is still MPEG-2 or has been upgraded recently to MPEG-4. If upgraded, I will just have to wait until Tivo and Comcast come up with a fix, but if I'm still MPEG-2 I need to call Tivo back to check other reasons and solutions to my problem.
Just for clarification of my problem - up until a few weeks ago I was able to watch and record all my premium channels on both my X1 and Tivo Roamio Pro DVR’s. I can now still watch and record all these channels on my X1 DVR but, while I can still watch all these channels on my Tivo DVR, the only premium channel I can record on it is the main HD HBO channel - HBOHDP. I can watch but not record - HBO2PHD, HBOSPHD, MAXPHD, SHOWHDP, SHO2PHD, and TMCHDP. (There may be other premium channels affected but these are the only ones I watch and record and are on my current list of channels I have showing on my on screen channel guide.) I can still watch and record all the other non-premium channels.
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