Xfinity Home was a huge pia for me. The installation took like a month because they did not have all the equipment available then the motion sensor kept falling off the wall and triggering false alarms. Finally I had to suggest to the tech who was clueless that maybe the sensor should be screwed to the wall, so he did. I still got false alarms. Seems the cat was jumping up on the table and setting off the alarm. UGH! I was told by the salesman (Who vanished off the face of the earth as soon as the sale was made) that cats COULD NOT set off the motion detector because of their size. So another service call to relocate the motion detector and again I had to instruct the tech of where to put the #@!$ thing cause he had no idea. Oh when they finally got my cameras in and installed them, The tech plugged the power source into my outdoor gfi where any criminal or mischievous teen could just unplug it. Also the camera uses an AC adapter that has a CAT5 connector and none of this equipment is for outdoor use so he slopped silicon on it and took off. I called and demanded they correct this and another tech shows up and HUH! Claimed he did not have the equipment to reroute the connection so had to reschedule. Next appoint he shows up to relocate and did not bring a new adapter so tried to use the old one which by now the CAT5 connector is getting rusty and the next day I had no outdoor camera. Another appointment to replace the power adapter. UGH!!! And now I upgrade my phone to the Atrix HD and find out the the HOME SECURITY App that they brag about on the ads.... IS NOT compatible with the ICECREAM SANDWICH version of android software. Now I can not access my account unless I am on my laptop. THIS SUCKS!!! Main reason I chose this was the fact that I could use my phone I had around 15 service calls trying to get the system installed and working.
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