First time ever I've gotten a customer service rep on the phone who fixed the issue at least for the moment. Makes a huge difference when they can actually understand you and you can understand them!
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@ChallengrDriver wrote: I had the same issues but now I'm a believer. I had 125 down wired out of my TCG862 and a max of 35 down on wireless to my iPhone 6. I switched out one cable line of cat 5 to cat 6 and my lan cable from Rg45 to 46. Put my Arris into bridge and bought an Assus AC68u. Switched to 5Ghz AC and now I get 123 down on the wifi. I see a lotta people saying its Comcast but many times it's just how you configure your equipment. To me, Comcast promised me those speeds and they delivered. I just had to figure out the right way to realize it. That's garbage though, we are not the experts. Should not the provider give you equipment that actually gives you the speed they promise? I have to go and do exactly what you did. Now I got to go buy a router(no clue to what that is going to cost me), spend hours on the phone to have comcast bridge my Arris over(I've spent the last week on the phone and emailing with them to get my on demand working and it's not working still). Figure out how to switch to 5Ghz(no clue), figure out how to hook up the new router I go buy(again no clue). Plus now I pay for my own router and I'm still stuck with the $10 rental fee a month for their crappy Arris. On top of that I don't get 125 down wired, I am only getting 80 wired, and I've tried numerous computers and none get better then 80 wired, several are brand new, the rest are 1-2 years old. I have to also come to this forum and learn this stuff from other customers who figured it out with no help from Comcast. Tons out there that have no clue how to do this stuff, I don't and I do not want to learn, if I did why then I would work in the field. They promised me 105, they said they had the equipment, they charge me for 105, they charge me for the equipment, they charged me to send a tech out to hook it all up. I expected the 105 they promised with the set up they gave me. Their set up does not give you that, therefore they are overcharging and false advertising for services they do not provide.
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