After I went here I got a very quick response from Comcast. They called me and discussed the issue. Steven from Comcast was very helpful and he shipped an HD box to me the same day. I received the box yesterday and got it activated. Thank you Comcast for resolving this and for giving us a forum where we can voice our issues. Thanks @JayInAlg for letting us know.
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Very frustrated after 3 visits to local Comcast store in S Mason Road, Katy, TX. I recently activated cable TV service from Comcast. At the time of signing up they did not have any HD boxes in store and gave me a Cisco RNG 100 box which apparently is SD. I did not know then they I am being given a SD box. After plugging the box, I realized that it was SD. Went to store a couple of days later for exchange and they did not have any stock. Over last 2 weeks I have made total 3 trips to Comcast and everytime I hear that they only have SD boxes or HD boxes with component. No HD boxes with HDMI. Went there on Saturday 09/07 and they asked me to come after Monday as they were expecting a truck of equipments. Went there today afternoon and once again same reply - sorry we are out of stock! The store is 15 miles from my location and its a big headache to unplug all cables, remove cable ties, move the TV rack and then put them back at the end of the day. Have already done it 3 times now and am really really frustrated. I really want to see HD but not sure about visiting again unless I am sure of availability HD boxes. How can I ensure that an HD box is available in store? Can someone please help or guide?
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