This has happened to me, also. It seems to happen, randomly. For instance today (0611/17), on the Forums, the black bar completely going across every page, at the top of every page was missing. Therefore, also missing were all the various choices in thin white--and that included the "hamburger", every word, and, of course, including all Comcast Icons (which should have appeared within the black bar)--meaning those icons for webmail, TV, home, etc.--were also all missing.
Whatever bowser I am using is irrelevent. I have loaded two (2) different browsers, at once (simultaneously) and have the same exact problems: the black bar and all inclusive icons, links, shortcuts--all missing. In fact, a number of days ago, I posted a topic asking if The Forums were making some huge changes. I first noticed this glitch on The Forums.
Because this has happened to me before, I have paid attention to any variables over which I have control. I have found that this is 100% on the Comcast side. I am sure, this is not really random--I do have to assume that Comcast (and/or any third party companies hired by Comcast to manage, repair, change, etc. websites, web-pages,etc.) is working on something--very much including links. Again, for instance, today--I could not go from The Forums to my webmail--since the entire black bar containing all the links was missing. Without changing anything on my end--the problem goes away; however, I surely know that the problem will return. I know, for sure, that I am helpless --the problem will, in fact, return whenever Comcast is fiddling with things. Unfortunately, Comcast does fiddle with things much more than Comcast does not fiddle with things.
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ComcastFrancisc: I was just checking back in and saw a whole lot more posts. I read all of them. Here's something I noticed though:
A few Posters ("Reply-ers", actually) mentioned that they were getting "failure counts." They happened to have TWO (2) failures (failure #1 and failure #2). "Isn't this THREE (3) strikes and you're out"?---meaning the 'security system' to protect about one's sign-in credentials (so some hacker, spy, or ?) cannot get access into another's e-mail. IF SO, maybe you should add another pinned post warning Customers/Users NOT to keep trying to sign-in, because, then--won't they have to go through the extra time and trouble to actually be forced to change their usernames and passwords? I know you would not want that to happen, on top of everything else.
If I am misunderstanding this technologically, I apologize.
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ComcastFrancisc: THANK YOU for pinning, right at the top. My geographical location is a suburb 35 miles west of Chicago, IL. Is this a National E-Mail outage?
I am getting Bad Gateway!; Error 502; mentions "Apache" (server, I presume), sign-in, etc. I and other Forum Members had been posting about a similar matter beginning more than a week ago. For some of us, we got some new and different E-Mail log-in (sign-in) page. We nickname it "The Blue Monster Screen." Check out my posts and replies; also, another Forum Member's, wymi. wymi included a screenshot of "The Blue Monster Screen." While this was not the erroneous screen sign-in problem today, it may have been a huge forewarning of things to come SOON--(obviously, currently).
The screens I got today were what I verbalized above--Bad Gateway! etc.
To make things even more difficult for Comcast Customers, Agents in Comcast call centers (anywhere in the world--i.e. Philippines) do not know how to look up global type problems about the e-mail (sign-in and/or other e-mail malfunctions). They are having Customers re-set their modems; change their user names and passwords, etc., etc. Can Comcast, somehow, inform all the Comcast Call Centers Agents--including that none of their suggestions, troubleshooting is going to fix the Customers' problems?
Lastly, do you have an estimated time when your company expects this to be repaired?
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