This has happened to me, also. It seems to happen, randomly. For instance today (0611/17), on the Forums, the black bar completely going across every page, at the top of every page was missing. Therefore, also missing were all the various choices in thin white--and that included the "hamburger", every word, and, of course, including all Comcast Icons (which should have appeared within the black bar)--meaning those icons for webmail, TV, home, etc.--were also all missing.
Whatever bowser I am using is irrelevent. I have loaded two (2) different browsers, at once (simultaneously) and have the same exact problems: the black bar and all inclusive icons, links, shortcuts--all missing. In fact, a number of days ago, I posted a topic asking if The Forums were making some huge changes. I first noticed this glitch on The Forums.
Because this has happened to me before, I have paid attention to any variables over which I have control. I have found that this is 100% on the Comcast side. I am sure, this is not really random--I do have to assume that Comcast (and/or any third party companies hired by Comcast to manage, repair, change, etc. websites, web-pages,etc.) is working on something--very much including links. Again, for instance, today--I could not go from The Forums to my webmail--since the entire black bar containing all the links was missing. Without changing anything on my end--the problem goes away; however, I surely know that the problem will return. I know, for sure, that I am helpless --the problem will, in fact, return whenever Comcast is fiddling with things. Unfortunately, Comcast does fiddle with things much more than Comcast does not fiddle with things.
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ComcastFrancisc: I was just checking back in and saw a whole lot more posts. I read all of them. Here's something I noticed though:
A few Posters ("Reply-ers", actually) mentioned that they were getting "failure counts." They happened to have TWO (2) failures (failure #1 and failure #2). "Isn't this THREE (3) strikes and you're out"?---meaning the 'security system' to protect about one's sign-in credentials (so some hacker, spy, or ?) cannot get access into another's e-mail. IF SO, maybe you should add another pinned post warning Customers/Users NOT to keep trying to sign-in, because, then--won't they have to go through the extra time and trouble to actually be forced to change their usernames and passwords? I know you would not want that to happen, on top of everything else.
If I am misunderstanding this technologically, I apologize.
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ComcastFrancisc: THANK YOU for pinning, right at the top. My geographical location is a suburb 35 miles west of Chicago, IL. Is this a National E-Mail outage?
I am getting Bad Gateway!; Error 502; mentions "Apache" (server, I presume), sign-in, etc. I and other Forum Members had been posting about a similar matter beginning more than a week ago. For some of us, we got some new and different E-Mail log-in (sign-in) page. We nickname it "The Blue Monster Screen." Check out my posts and replies; also, another Forum Member's, wymi. wymi included a screenshot of "The Blue Monster Screen." While this was not the erroneous screen sign-in problem today, it may have been a huge forewarning of things to come SOON--(obviously, currently).
The screens I got today were what I verbalized above--Bad Gateway! etc.
To make things even more difficult for Comcast Customers, Agents in Comcast call centers (anywhere in the world--i.e. Philippines) do not know how to look up global type problems about the e-mail (sign-in and/or other e-mail malfunctions). They are having Customers re-set their modems; change their user names and passwords, etc., etc. Can Comcast, somehow, inform all the Comcast Call Centers Agents--including that none of their suggestions, troubleshooting is going to fix the Customers' problems?
Lastly, do you have an estimated time when your company expects this to be repaired?
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There are almost 1,000 post responses to this. This re-design, as well as all the other Comcast/Xfinity Web page Re-Designs (and even Re-Designs of RE-Designs) that have all been going on, simultaneously, for 9 MONTHS, is not working out, at all, for the huge majority of Comcast Customers.
Exceedingly, few Comcast Customers, ever even know about--and/or even attempt to use the Comcast Community Forums. The average user just wants to get onto the internet, email--they do not have any goals or aspirations to be forced into being geeks. The average Customer just wants to use his services--and these cost a lot of money.
I know it is way too late--the damage will just continue right on. These things REALLY did NOT and still DO NOT work out, at all, well for Comcast Customers.
Why don't you just tell us when this stuff is going to be usable again? Can you just do that, please?
Clearly, this was all way, way too much--and all at once--both simultaneously, as well as, ongoing--so much all at once. Way, way, way too much change. A little at a time--would have been so very much better for those who count--Comcast Customers--without their money, there would not be any Comcast.
Again, when will any of this work, again? Please, tell us the truth.
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This is really a shame, meaning a shameful act by Comcast--I should have said, "yet, another, shameful act by Comcast."
I want to keep this reply short, for now (I will post something a lot more detailed, at a later time). The harm and hardships this 2016 "new", "re-design", etc. has caused onto all those Comcast Customers with various types of disabilities is extremely troubling.
Imagine that--it took all the way until 1990 for the Americans with Disabilities Act to be enacted into Federal law. This is more than just a law. It is an attitude. You can look it up in Wikipedia.
I have news for Comcast: Disabled Lives Matter.
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I found the link to this topic/page (2016 Responsive Forum Design: Post Feedback Here) by accident--and only because I was participating in the forum topic of the the Comcast rollout of the "new" Comcast Customers' Home Pages. I was one of millions of Comcast Customers who got slammed by that "new" Comcast Home Page--I was included in that unfortunate Comcast Customer group who got that "new" page, then one minute later, the "old" page--then the "new"--then old new/old/old/new ad infinitum. At the moment, I have been slammed for days with only the "new" page.
Here is a huge reason, I am replying on this different topic--the 2016 "new" forum design--The link(s) to get to the Comcast Customer Forums from the "new" Comcast Customers' Home pages are GONE!!!
This must be a huge Comcast design mistake--Right? Unless, Comcast is desperately trying to discourage the little bit of help that Comcast Customers try to provide for each other. Is Comcast trying to take that away too?
Further, my just trying to reply to this by giving posting feedback (which seemed like an invitation by Comcast--and seemed to be important to Comcast), was immediately met by an additional problem in just trying to reply---What happened is that the page that Comcast has to use to re-route/re-direct for a Customer's reply was taking a very, very, long, long, long time to load. Of course, all through ALL of this redesign of Comcast Everything I have gotten countless very steady messages that "Xfinity.com is not responding." Now to complete my reply, I will have to see whether or NOT the required Comcast re-route/re-direct even works--or--NOT. Will my reply even post?
All of these "new" changes are very unwise. These have cost Comcast Customers countless hours of time troubleshooting their computers and other devices. These have cost Comcast Customers time, money, inconvenience, and great harm and hardship. Additionally, unwise--technologically--for these many changes--all going on simultaneously--there are countless programming bugs. These changes have been/are huge and, none have been tested, at all sufficiently before forcing onto millions and millions of innocent, unsuspecting Comcast Customers
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A horrible New Comcast Customer Home Page just (this second) replaced the one I was used to using. I have been reading on the forum about other customers who had the same thing happen and how much they hate it--due to its being inconvenient, hard to read, hard to find things, etc. I believed them, without having it happen to me ---YET!
The really cruel thing about this, is that I had no idea it was happening--since, I had not been on the forums for 3 + months. The reason (s) I have been on the forums for about 10 days, was because I was searching for reasons of why any and all of the Comcast Web pages were all malfunctioning, so I was trying to read any posts and/or information about that. Well, now I have my answer. Any and all other websites have all been working perfectly--just not those for Comcast, Xfinity, etc.
I wonder why Comcast just did not give us any type of notice? I would not have had to waste so much time trying to figure out what was wrong. I have had so many, many malfunctions, for days and days and days!
How about anyone else? I bet that millions of Comcast Customers have also had to waste their time too--instead of just getting an Xfinity email alerting them (including me) that there might be some problems due to getting a new Internet Customer Home page interface. Of course, I would not expect Comcast alerting about possible problems--but why not just alert customers , at least, about the new customer home page, e-mail interface, etc.?
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I do not know what else to do. I am not seeing any options and not any symbols and not any links to began a New Post and/or A New Subject. Can someone really knowledgeable, please reply to this, as soon as possible. I am sorry if this is the wrong forum. I am getting a very long drop-down list of very screwy places to choose to participate. But additionally--the problem of no choice for a NEW POST I did manage to post something about this current problem to which I am replying--but I did not do this in a reply. I have no idea what forum I was on--only because something has happened to what I am seeing about the whole FORUM thing, in general. Two weeks ago, the whole Forum in my area was malfunctioning. Sometimes these are specific area problems with specific Comcast web/ website servers.
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