Turns out, after about 30 people from my neihborhood called, there was a muh bigger problem at play. Go figure. Apparently there was a crew out yesterday fixing the problem and guess what, my internet didn't go out last night. In fact, it's a little faster than it's supposed to be (shhh). Thanks again for the assistance. It is appreciated.
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Thank you for you help. I have a tech coming on Friday. Hopefully he can solve it. The net is working perfectly right now, but night looms. With the information you provided, I was able to call tech support and tell them what you said and I didn't have to jump through hoops this time. The irony did not escape me, however, that a tech is coming (that's the only thing I could get them to suggest after one had already come out). At least this time, I know what to have him look at thanks to you.
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Wiring? Cable or electrical? If electrical, seems fairly updated (it's not knob and tube), grounded boxes, and our power never trips. I am using surge protectors, if that makes any difference. If you are talking about the cable wiring, the tech just ran a new dedicated coax to the modem. Other than the cable portion of the TV is great, I don't know about that wiring.
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Hello, here is the information you requested: - Post your modem’s error logs. RF Parameters
DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables
Downstream 1 137 537.00 MHz -2.05 dBmV 32.50 dB 256QAM 173121380 72 0
Downstream 2 138 543.00 MHz -1.75 dBmV 32.58 dB 256QAM 94952008 70 0
Downstream 3 139 549.00 MHz -2.15 dBmV 32.58 dB 256QAM 95108450 84 597
Downstream 4 140 555.00 MHz -1.99 dBmV 32.77 dB 256QAM 92793879 119 651
Reset FEC Counters
UCID Freq Power Channel Type Symbol Rate Modulation
Upstream 1 2 37.00 MHz 51.00 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Upstream 3 1 30.60 MHz 51.00 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Upstream 4 3 25.30 MHz 52.00 dBmV DOCSIS1.x (TDMA) 2560 kSym/s 16QAM
System Uptime: 0 d: 13 h: 31 m
Computers Detected: staticCPE(1), dynamicCPE(1)
CM Status: Telephony-Reg Complete
Time and Date: Sun 2012-07-29 12:44:19
Interface Name Provisioned State Speed (Mbps) MAC address
LAN Enabled Up 100(Full) 00:1D:D2:D7:0C:19
CABLE Enabled Up ----- 00:1D:D2:D7:0C:1A
MTA Pass Up ----- 00:1D:D2:D7:0C:1B - Post the make and model of your modem. Hardware Information System: ARRIS DOCSIS 3.0 / PacketCable 1.5 Touchstone Telephony Modem HW_REV: 3 VENDOR: Arris Interactive, L.L.C. BOOTR: 18.104.22.168 SW_REV: 7.4.63A MODEL: TM722G Serial Number: C5VBPG6BW382499 Battery Charger FW Rev: 02.30 Options: Firmware Build and Revisions Firmware Name: TS070463A_011312_MODEL_7_8 Firmware Build Time: Fri Jan 13 19:51:50 EST 2012 - Post the make and model of your router if you have one. Disconnected until issue resolved - Let us know if you contacted Comcast or had a tech visit. Contacted Comcast sevral times, only to be told to reset the modem. Finally, a new modem was sent which did not help. A tech came to my home and replaed the filter in the cable line, which didn't work, so he ran a seperate line dedicated to internet/phone. Worked until about midnight, then speeds dropped off again until several hours later. - Let us know what the lights on your modem are doing when you are having problems. All lights green except LINK, which is flashing yellow.
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Hello, I am beyond frustrated right now, but I will try to remain pleasant. For the last 3 weeks, after midnight until about 8-9am, my internet drops beyond use. I normally have 35mb. If I can get the test to run after midnight, my speeds vary from 0.89 - 2.24. This also affects my phone as I can call out, but pressing numbers do not register (so I cannot call comcast support) and I cannot be heard on the other end. So far, I have been sent a new modem, and it worked great for ONE day. After that, the connecton got worse and happened more frequently to the point I could not use internet/phone for over 8 hours. Today, we had a technician come out, and he changed the filter on the line and added a physical second line dedicated to the internet/phone line. It worked great when he left, although it seemed a little slow. At around midnight, the DL rate went from 35 mbps to 0.89 mbps. This is getting sooooo old. When I call support all I get is "reset the modem". Sorry, but DUH. If one more person tells me to reset the modem and I am going to cram it through the phone line. We have a brand new modem, and until today (will continue to test) it was taking the modem upwards of 2 hours to reboot, and even when the lights were active, the speed was too slow to be usable and the phones did not work properly. I know, I know, reset the modem. I called again tonight, and was told to call back in an hour so they could schedule a tech to come out. There was one here today... Let me wrap this up: I pay for internet and phone which I cannot use for the majority of the hours in the day, Customer support's answer is to "reset the modem", and I should have to have ANOTHER tech come out to fix the problem, which by the way, I have to pay for. Pay for your own faulty services. I shouldn't have to pay for the time I haven't had phone and internet, nor should I have to pay to have the service fixed. Ya, I am ^&%*ed. Any idea why I am losing internet EVERY NIGHT and MORNING? Anyone? I really am trying to reign it in, and any help would be greatly and honestly appreciated.
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