About a month ago I was suffering from horrible lag spikes for a few days. I left the house for about 6 hours and figured it would be fixed by the time I got home, I get back and it's just as bad, so I tried restarting my computer, resetting the router and modem (my computer is wired, by the way), checking all of the cables, resetting the modem about 5 more times, bypassing the router completely, and connecting on a different computer. The horrible lag remained. So I contacted Comcast support and person #1 claimed there was nothing wrong and to try resetting my modem...I said I already did that so they sent some magical signals to give new life to my modem (I assume they just reset it) and said that it should be fine now, even though they claimed nothing was wrong with it in the first place. I disconnect the conversation, problem persists. I wait until the next day, same problem, contact a new person, they do the same thing and tell me exactly how to reset the modem and check the cables (the same thing I had already done over half a dozen times) and that it should be fine now. The problem persists. I look into Verizon internet thinking about switching, sleep for the night, and the next day the problem is magically fixed. I didn't do anything else that might have fixed it, it was just fixed, so it must have been something on Comcast's end. Now I'm stuck with the same problem. I'm playing an online game and I begin getting horrible lag spikes, going from (according to the in-game ping tracker) 88ms to 300ms to 750ms to 80, 90, 92, 95, 370, 560, 800, and repeat. I think maybe it's the game, so I try watching some youtube videos, problem persists. Even just connecting to google over and over it connects quickly a few times in a row then painfully slow a few times. I reset the modem a few times, problem persists, checked the cables, problems persist, check the internet and see that many other people are having the same problem (not old posts, they are in July 2012) for seemingly no reason other than Comcast is screwing up somehow. I went to pingtest and got 3% packet loss, 65ms ping, 75ms jitter, then I tested again and again and again, which only confirmed that I'm suffering horrible lag spikes. The results were: 1% 50 21, about the same x4, 1% 210 73, 0% 174 34, 3% 230 60, I wait a few minutes, 1% 45 17. So I went to cmd and did ping -t www.comcast.net I'll spare the huge copy paste and give a quick rundown of the results: 18-70 x~30, timed out, 18-70x~30, timed out, 364, 30, 33, 32, 381, 136, 77, 130, 170, 209, 265, 259, 319, 288, 347, 135, 67, 76, 120, 157, 59, 89, 133, 202, 186, 256, 257, 325, 312, 373, 394, 401, 176, 212, 120-200x~80 (with a few timeouts here and there). [As of typing this I'm running the ping test and I've been back down to the sub-100s for a few minutes]. So it looks like Comcast is just having horrible lag spikes and many people have been suffering through it for a few weeks. Is this a known issue? Are there any plans to fix it? Can I please have the stable fast internet that I pay for? If there's anything I can do other than the typical "reset this, it's probably your router or computer's fault, we're sending signals to your modem, ok it's fixed (but not really)" please let me know, but it seems like all I can do now is sit here and hope Comcast hurries up and fixes whatever the problem is.
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