I have an Arris TG862G modem from Comcast, so I would need to upgrade the device for Xfi. When I tried to order new equipment, a message said that I didn't qualify (or some similar word) for the upgraded equipment. Can you enlighten me about possible reason(s) for this? Is it the market I'm in, which is Savoy, IL, a small village adjacent to Champaign, IL? Is it the bundle I have, HD Complete XF? Something else?
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