That just seems so crazy, and makes me think twice if I ever decide to switch back. From a customer satisfaction standpoint if the account number was readily available would be a better business decision, curious what there reasoning is for withholding.
... View more
Hi, hoping someone has had this problem resolved or maybe a warning to others who are trying. Have two phones that needed porting. I started with one number that didn't care if I lost it. The main problem is with Tracfone, after contacting them repeatedly asking for my account numbers all they would say is that it's either the IMEI or MEID and one even said it could be the Serial #.
Well I tried all three with the first phone. This morning I tried chatting with someone, never got a hold of anyone but then the porting magically worked; don't have a clue how.
So here's the problem: I'm trying to port the number that matters the most but am running into problems. Finally managed to chat with someone (utterly useless) for over 30 minutes and apparently they (or just Jean Marie) can't look up previous porting (so I can look up what account # actually worked) Jean Marie kept asking for my account information which, if I had, wouldn't need to be chatting with anyone. Also Jean Marie said if it's ported incorrectly we'll lose the number....
I feel like porting is being made unncessarily difficult by xfinity mobile.
... View more