I recently transferred service to a new address about 2 weeks ago, and ever since then, I cannot access my account details or bill on the xfinity website. I am definitely using the right password because if I try to use a wrong one, it says it's wrong and won't let me proceed. When I enter the correct password, it brings me a screen with 3 dots that sit there forever, OR it will give me the message " Sorry. A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later."
When I try it on the mobile app, it instead gives me this message:
I have tried numerous devices, operating systems and browsers. I have called Xfinity support at least 3 times and have visited the nearby Xfinity store twice now and waited 30 minutes each time. Every single Xfinity employee has been unable to assist and seems to want to dismiss the issue as being due to some server being down.
I have seen previous responses by Comcast employees on these forums that seem to indicate this issue happens sometimes when moving service. I need help please.
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