I just upgraded to the X1 Triple Play Premium package today, but the phone number that I wanted to get transferred to Xfinity Voice is not the same number that billiing is trying to transfer. I filled out the online form with the name and phone number and printed it out, so I am absolutely 100% certain I filled it out correctly because I'm staring at the piece of paper in front of me and the info is correct. Somehow billing is trying to use the phone number that I have associated with my Xfinity account (this is NOT the phone number that I want transferred over to Xfinity Voice). How do I fix this issue?
The phone number that billing is trying to transfer is associated with my T-Mobile cell phone. There is no way that I'm going to allow them to transfer my cell phone over to Xfinity Voice because I have everything (banks, bills, 2FA, etc.) associated with my cell phone.
jjf123 , thanks for posting about your porting concerns. We'd be unable to port your number from Tmobile to your Digital voice services without the proper Account number and pin. If the number being ported doesn't match the account info we have on our end, it will fail. I'd be happy to correct the number being ported. I got you private message to my personal inbox so I'll follow up with you there.
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You may or may not get a physical DVR box installed these days. You get 'cloud dvr' service anyway where a more limited number of recording are stored and look/work the same as on a local device with a DVR and are retained even if you swap your own DVR device. If a DVR is not included you should be able to pick up an XG1V4 (the newest 4k version) at an xfinity store and have 30 days to return one of the others - or they should ship you one if you are not near a local office. The boxes all find the local DVR automatically. Plus, you can use apps on phones/tablets or a browser to play on other devices, but I think these are limited to the set of recordings in the cloud.
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