Well it is happening again. My credit card is getting charged twice for two different ammounts within the same payment period Once on Feb 28, and again on March 5th, I call comcast to have the amount refunded, I explain the repeated behavior and request the extra billing be refunded immediately, they refuse feigning for a another department to handle the issue (about a week). I escalated to a manager and they again refused to remedy the situation or to put me in contact with someone that could really try to resolve the issue. Last month they did that and they simply left me a voice mail message to dispute the charge with my credit card company. This is an unauthorized charge and is being made by comcast .... THEFT FRAUD
... View more
Just by chance I was reviewing my credit card statement and found two different comcast charges in the same month. One charge is the correct amount for the monthly autopay. The second charge, Dated a few days later is for an unrecognizable amount. My credit card also has a reference id from comcast and it did not match my comcast account id. The payment is clearly being made to comcast, so I called comcast to have the charge refunded. Over the phone they filled out a form, and said it would be processed in a few days. A couple of days later I received a voice mail from comcast saying to call my credit card company and dispute the charge. I followed up with a phone call and comcast said the investigation would be complete in a few days and that I should ALSO report the false charge to my credit card company. So I filed a report with my credit card company. A day later I followed up with online chat, and the rep said that the investigation was complete and that I was supposed to dispute the charge with my credit card company. I requested that comcast resolve the issue, and that they inform me when it is done. By resolve I meant refund the fraudulent charge on my credit card. Why is it that comcast cannot simply contact my credit card company and simply revoke\refund the charge? Everybody else can do that in five minutes! I did nothing wrong, this is clearly comcasts problem. Moral: review credit card statements and monthly bills from comcast CAREFULLY!
... View more