About pweeks59

Comcast is not getting the message. It seems to people that Comcast deleted the messages because Comcast's protocols changed and customers weren't adequately alerted. In deleting old emails, I would search for sender, check that I didn't want any, and delete all. It used to be that ONLY the emails in the search were deleted. At some point that protocol changed and not only were the emails in the search deleted, ALL emails in the INBOX were deleted. It was very easy to do if that was your habitual way of deletion. Once that happened, it was impossible to retrieve all but the past 6 months, even with Comcast's help. So in effect, Comcast is responsible for changing the programming and not informing customers. ... View more

That might be the "official" word, but I stand by what I wrote regarding how it happened, and that I called Comcast within 10 days and they were not able to retrieve 15,000, or anywhere near that number, from the "dumpster". ... View more

It does not stay in the dumpster for 30 days. Even Comcast couldn't recover the emails that had only been deleted a few days before.   Point is people should be made aware that when you delete a block of mail now, the whole folder gets selected, not just the block you're viewing. In addition, you no longer get the message "Are you sure...?". Last, you should know that if it is more than 5000, you can't retrieve it and neither can Comcast's employees.   Comcast needed to inform their customers or not program in those limitations. ... View more

I did not intentionally put the emails in the trash; Comcast did that for me. It shouldn't be up to Comcast to decide what gets deleted. That's my decision. Comcast had an obligation to inform me when they change their mailbox organization so if this happens, it shouldn't be a surprise to me.   The limit seemed to be less than 5000. I didn't even retrieve that many when I used the recovery system. I also called Comcast and they were able to install a recovery folder in my mailbox, but even that only retreived 6 months worth. All the emails that were 1, 5, more years old are permanently gone.   Again, it is not Comcast right to delete my emails so easily. ... View more

Thanks! You would think I could just move them from the trash folder back to the inbox folder, but no.  Apparently Comcast has programmed a maximum number that can be there and the rest get automatically deleted. Or they have a glitch in the programming. ... View more

Thanks for the tip! But nothing. Do you think Comcast can or will retrieve them from their server? Is there a phone number to ask? ... View more