Yes. I'll most certainly keep you guys updated. the next bill comes out this Sat. this is really fraustrating. the rep had the guts to tell me that this is just how Comcast is and we will ALWAYS get charged regardless.
... View more
I had just gotten my cable and was able to see all my channels except for one. Called tech support and was told that a tech would have to be sent out. The tech came out and replaced a filter in the big cable box that's outside on the street. Then today i just found out that I was charged $28. so I called Comcast and informed them that I shouldn't have to pay for that $28 because it resulted from a Comcast equipment failure and that it's part of their customer guarantee. The rep was unwilling to remove it at first and told me she could only lower it to $14. I then told her about the customer guarantee and she had the guts to tell me that such a thing is NOT part of the customer guarantee. After a long conversation on the phone, she finally said she'd remove it but she insisted that she was doing me a FAVOR and they would never remove any charges from my bill again. I can almost guarantee that the charge will reappear on the next months' bill. What happened to Comcast's customer guarantee? It's clearly spelled out on their front page and now they won't honor it? The rep then went on to tell me that i'd ALWAYS be charged a service call regardless of whose fault it is. Why should I pay an additional fee for them to maintain their own equipment? This is not the first time I've heard of this and has happened to many of my friends and family. I'm so fed up with the deceptive Comcast practice and the fact they seem to be getting away with it. Is there anything I can do to make sure it's truly removed from my bill ??
... View more