I am having this same problem - no Caller ID on my TV screen anymore, but it used to work. I had a technician out a few days ago and he replaced my modem and told me to wait 24 hours, but there has been no change. Yes, both the tech and I did check the menu settings, and the Caller ID service is on. I am sorry to say that it seems like they often just don't know what to do when things are not working as expected.
... View more