I do not believe that a fraudulent user has access to my account; we've changed the password and continued getting new emails immediately. No changes have been made to our account, nor to any other accounts that belong to us. It seems to me that if there is a user accessing my account without my knowledge or permission it is someone with access to Comcast internal systems. It seems more likely to me that there is a bug in the latest update that has led to unintended behavior around the log-in notification feature. As it stands it is impossible to differentiate between a legimate log-in attempt and a message sent in error. I spoke to Customer Security Assurance, but they were unable to explain the messages in a satisfactory way. This seems like an issue for the development team behind the feature more than it is an issue for information security. To date I have received 8 of these email all during the day or early afternoon, all from a windows machine using Explorer as I said in my first post I don't use a windows machine. My real concern is if we all start to ignore these then if or when it really happens we'll ignore that to no good end.
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I have been getting these since last Wednesday have called Comcast 3 times and 2 chat events(which both timed out before getting an answer) and I get the same answer everytime...change your password. The log in time is always when there is no one home and on a windows machine since I use an apple it's pretty obvious it's not me. I just want to know what is going on. I do Not want to change my password everyday. The guy I talked to today wanted me to change my password again then change my wifi password and consider signing up for identy gaurd through comcast hmmm. From the looks of folks on this forum I'm not alone. So I'm wondering did comcast get hacked and we will be told it happened a year from now like some other big companies have done or is comcast to blame for this problem. The way things are in the world you have to be very careful. Sign me up to be a hermit I've had enough!!
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