Did a search of this error and issues date back to 2012-2016. Very few 2017 posts that I have found. I have been using VOD just fine for years with Tivo Premier XL (2 tuner). A few months ago it stopped working with the CL-14 error - nothing has changed.. Little to none info on this error. Had Comcast technician come out and refreshed signals and rebooted Tivo many times. Finally called a Level 4 support from Denver (what ever that is). They only recognized a Tivo Bolt. I was told Denver would call me with an answer - to date no one ever called. Called CS about no return phone call and they simply wanted to send another tech out ("one with Tivo knowledge:"). Got same tech who knew of Tivo with little experience. He and I finally assumed Comcast simply removed any access by Tivo Premier XL, simply because it is considered too old for them to care about. Even though VOD worked just fine!!
Comcast costs more and more but I am getting less and less from them. I understand I cant buy my own DTA (have to rent one or more) and $5.99 charge per extra tv is too much so I am down to one cable TV. Roku the other tv but have one tv too old for Roku or HD OA antenna. Anyone discover the CL-14 problem with Premiers XL in 2017-2018? Since no one has contacted me for any followup information I turn to this forum. Seems I have no where else to go. I really hope the issue is still solvable.
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Have 10 year old DTAs that could not get to work. Didnt need use of tvs anyway on the additional tvs so forgot them. Tried to set up tvs recently (had company over) and got "interruption of service" after searching for cable signals. Called CS, said boxes are too old to work and shipped newer DTAs. CS said all I had to do is plug in and would work. Got same message except new DTAs give status code 221.
If Comcast is replacing old outdated equipment, why are they charging me $19 installation fee when they just ship new DTAs to me and I install?
Cannot find reason for code 221 anywhere. Any ideas?
CS said if the DTAs didnt work I would need to call Comcast for service call.
Wanting to get as much info as possible before I have to do that.
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