About JayInAlg

@Radium1 wrote: I installed the Xfinity Stream app on my Roku Ultra. When I try to use it I get a message that says,  "The device can only access Xfinity Stream on your in-home Xfinity WIFI. ..." Error createDrmSession 403-102.   I'm using my own Xfinity certified modem + Google Wifi Router. Roku device is plugged in with Ethernet. Is this supported? I'm unclear as to why I'm getting this error. Shouldn't Xfinity know that I am using an Xfinity IP Address and just work? Can someone help me get this working? xfinity myAccount app, internet tab >> modem/gateway. does the serial number shown match the HFC MAC address on your actual gateway/modem? ... View more

@Stenar wrote: I fully believe Comcast is fudging the numbers to force people to pay for extra GBs (that they're not really even using). Around 3-4 months ago, my internet usage suddenly doubled. Nothing new was added to our network. Our viewing habits did not change. We don't have any neighbors leaching our internet. This is extremely fishy. A long time ago, Comcast disabled my account.  The reason was 'bandwidth leak'.  A tech came out and looked at the connections outside the house, did some typing on his laptop, and the next day my account was turned back on.   Sounded to me like they thought someone was stealing service by way of connecting to my service and that evidently skyrocketed my usage.  I never did get a concrete answer from them as to the actual problem or resolution.  They just 'fixed' it after I called asking why my service wasn't working.   Ever since I've never believed their usage statistics, not that I really did before that, either.    We used over 2TB/month before the 1TB cap.  We ended 'alway-on/auto-play' streaming, set gaming clients to update games on a per played game basis rather than 'update at will', set default resolutions on streaming services lower than max (who needs 4K when listening to a Ted Talks?), limited downloading of games per 'actually going to play it, rather than, I might sometime'  and backed up the download rather than deleted even if thinking 'I'm never going to play this again'.  Combined we have thousands of games and many are high double digit GB downloads.  I have 4 TB of installed games, and that's nowhere near my entire library.  I could possibly cap just from auto-updates some months.  There are 2 other high usage gamers in this family.   ... View more

Make sure limit number of splitter and keep same line of x1 box and small box with just one splitter between them ... View more

Comcast did away with mav tv, we use to have it but they did away with it for  some reason.  ... View more

I know how to swap the DVR, but how do I copy old purchased movies, owned by me, from my old DVR to the new one?  This detail is not included in my setup instructions.     ... View more

Comcast took a away CMT from my current package but they sure didn’t reduce the cost.  ... View more

I couldn't find it either until I used my Comcast Remote and held down the “Microphone” and said “Dog TV”... took me right to it and they had sample shows my dog could watch for free to try it out. ... View more

Funny you say that cause Comcast gave me two DCT700 boxes to use vs giving me what I pay for which is upgrade service ... View more

This should be shouted from the highest tower: Restore defaults" sets HDMI output to 1080i fixed. We were unable to use X1 due to downstream, cabling, and pixellating issues and had to drop back to legacy. There is very little information on setting up the XR2 remote with the Cisco RNG150N. ... View more

@Bigsaint wrote: I found that the 1TB drive works just fine.  Now I'm trying to find a 2 way data switch box for eSata cables so I can switch between two 1TB drives,  I've been searching for hours with nothing found so far! Don't bother trying to find an eSATA cable switch .... that's just asking for trouble.  Use the procedure I linked to you previously as written in the instruction guide.   I line up my 3 Expanders next to each other (the two 1TB WD ones plus the 2TB unit) and move the connecter manually from one Expander to the other when needed (I switch them very rarely):   1. Place your DVR in standby/off mode with it's remote control; 2. Remove the eSATA connector from the back of the Expander; 3. Power down your current Expander; 4. Power up your DVR (and TV); 5. Power up your second Expander and let it spin up for 15-30 seconds unconnected; 6. Insert the eSATA cable into the back of the your other Expander; 7. Wait for the TV screen to announce the second Expander is now connected (might take 10 to 20 seconds); 8. Press the DVR remote "Okay" button once or twice; 9. After about another 10-20 seconds (maybe faster) you'll be good to go.             ... View more

We kmya I truly apologize for this issue. We definitely don't want you to experience problems with your video service. Do you know if the cable to your box is connected to a splitter? Have you tried unplugging the power and the coaxial cables for at least 2 minutes to see if it helps? I have a number of other troubleshooting steps I can go over with you, some have to be completed on my end. For all of this I would need you to send me a PM verifying your account. All I need is two of the following Account Name, Account Number, Phone Number, or Service Address. With this we can troubleshoot your connection. Please message me as soon as possible and again I apologize for the experience thus far. ... View more

@Radium1 wrote: I installed the Xfinity Stream app on my Roku Ultra. When I try to use it I get a message that says,  "The device can only access Xfinity Stream on your in-home Xfinity WIFI. ..." Error createDrmSession 403-102.   I'm using my own Xfinity certified modem + Google Wifi Router. Roku device is plugged in with Ethernet. Is this supported? I'm unclear as to why I'm getting this error. Shouldn't Xfinity know that I am using an Xfinity IP Address and just work? Can someone help me get this working? xfinity myAccount app, internet tab >> modem/gateway. does the serial number shown match the HFC MAC address on your actual gateway/modem? ... View more