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About JayInAlg
since
03-02-2007
JayInAlg
Diamond Problem Solver
17749
Posts
3847
Kudos
1069
Solutions
10-13-2019
05:28 PM
Dear comcast, i pay for nfl redzone, however i am not allowed to watch nfl redzone that i pay for, when i am away from my home wifi ? in what world does that make sense ? comcast is by far the worst major company i have ever dealt with. Shame on you.
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10-10-2019
10:32 AM
1 Kudo
Apologies all for the issue and the experience that many have described above. Thanks for posting many details here, that was very helpful in having our teams research this issue.
While updating our data usage meter to a new system, a software error occurred resulting in a small number of our customers being billed incorrectly.
We're very sorry for inconveniencing our customers and here's what we're doing to address it: We fixed the technical issue, we're proactively crediting the accounts affected, and we're giving those customers an additional $50 credit to make it right.
Impacted customers have been identified. We are working to identify customers that may have purchased xFi or unlimited data as a direct result of this error.
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08-19-2019
08:51 PM
@MKMorr wrote:
3rd time trying to post this...let's see if it works this time....
I recently finished a 2-year plan as an Xfinity customer and, when using the website to make a new 2-year plan (sidenote: THANK YOU for finally letting existing customers buy packages online), it tells me I need to return my X1 DVR box and have 3 standard TV boxes rather than 1 DVR + 2 standards, and that I'll have access to the X1 Cloud DVR service instead of having a DVR box.
This brings up a few questions I can't find answers to:
-Is the X1 DVR Box being discontinued outright? If so, why? Mine works great and the Cloud DVR seems like a big downgrade, especially with the # of hours available cut in half.
-Are there certain plans I can choose where I wouldn't have to give up the X1 DVR?
-If I stay on a monthly plan how long will it be before my X1 DVR service is discontinued?
-I can access Netflix and Amazon Prime directly through my X1 DVR Box. If I do the 2-year renewal and send the X1 DVR box back as requested, do I lose that ability?
Thanks for any insight anyone has on this....
we can't see plan you signed up for online. if you have a home DVR you will have access to the cloud DVRs last 60 hours automatically. the home rental on a DVR is just $10/month more than a companion set top box..
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06-25-2019
06:46 PM
@dansgen1alero - I don't think the Roku Streaming Stick has a power saving mode. We will pass your feedback to the engineering team, thank you so much for letting us know.
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05-17-2019
10:52 PM
2 Kudos
Thanks Bob, you’re the man. Comcast support is useless. Wasted an hour on a chat room. You were spot on.
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04-16-2019
12:41 AM
2 Kudos
Hi @Rster3022,
I'll be sure to pass on your feedback about Longhorn Network. We examine channel lineups often to offer the best content available.
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01-21-2019
04:20 PM
2 Kudos
Four year old dead thread now being closed.
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08-20-2018
11:59 AM
Comcast did away with mav tv, we use to have it but they did away with it for some reason.
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08-07-2018
01:00 PM
I know how to swap the DVR, but how do I copy old purchased movies, owned by me, from my old DVR to the new one? This detail is not included in my setup instructions.
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07-28-2018
02:13 PM
Comcast took a away CMT from my current package but they sure didn’t reduce the cost.
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06-15-2018
12:32 AM
@CFGOLF,
Your described procedure to re-program individual buttons on the/a comcast remote looks wonderful!
But I have some questions, as I couldn't get it to work. (I'm trying to transfer the button/function for SAP for a Magnavox 32" LED tv from the Magnavox remote control to the B button on a Comcast grey remote control with a Red OK button).
1. Is this an infrared to infrared code transfer? (it seems from 6-7-8 that it must be)
2. Do you have to select TV or AUX for the comcast remote to remember the mapped function under?
In other words, if I save under TV, for a TV type function, and press a button, will the comcast remote know to send the code that's saved under TV without having to press TV button first?
3. What does "Enter your 3-digit sub-function code" mean? That is, what "3-digit sub-function code"? Or, what is a 3-digit sub-function code? (I tried all the 3-digit Magnavox codes I could find with no success.)
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05-08-2018
03:19 PM
I couldn't find it either until I used my Comcast Remote and held down the “Microphone” and said “Dog TV”... took me right to it and they had sample shows my dog could watch for free to try it out.
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03-03-2018
08:16 PM
Greetings, I would like to know if the Weatherscan Channel will ever return?
Why was it removed in the first place?
Thanks
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02-15-2018
10:53 AM
If you have a Chromecast/googlecast there is an easy work around.
Go to the xfinity page on your desktop or lap-top using the chrome browser.
Tune into BeIn , and then cast that tab to the TV of your choice. Download the chomecast extension on your browser if needed.
Voila...you have it in HD
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02-11-2018
11:28 AM
Year old marked "solved" dead thread now being closed. Please create your own new topic here detailing your issue if you wish.
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02-11-2018
12:42 AM
The DCX3400 failed. I am back with a RNG200N, and it, too, has noisy disk drives. Comcast has no idea of why, doesn't seem to think that noisy drives are a problem, but they sure are annoying.
Plus the cable box will not load the program guide correctly. Comcast says it should take 40 minutes, but it takes days, and never loads more than 6 days out.
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02-03-2018
02:31 AM
Year and a half old dead thread now being closed.
01-25-2018
12:06 AM
Two and a half year old dead thread now being closed. Please create your own new topic here detailing your issue.
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01-24-2018
09:42 AM
Funny you say that cause Comcast gave me two DCT700 boxes to use vs giving me what I pay for which is upgrade service
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01-16-2018
09:45 AM
Year and a half old dead thread now being closed. Please create a new topic of your own here detailing your issue.
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01-04-2018
11:57 PM
Two and a half year old dead thread now being closed. Please post a new topic of your own detailing your issue.
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01-01-2018
09:33 PM
This should be shouted from the highest tower: Restore defaults" sets HDMI output to 1080i fixed.
We were unable to use X1 due to downstream, cabling, and pixellating issues and had to drop back to legacy.
There is very little information on setting up the XR2 remote with the Cisco RNG150N.
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12-22-2017
01:04 AM
Two year old dead thread now being closed.
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11-24-2017
12:03 PM
@Bigsaint wrote:
I found that the 1TB drive works just fine. Now I'm trying to find a 2 way data switch box for eSata cables so I can switch between two 1TB drives, I've been searching for hours with nothing found so far!
Don't bother trying to find an eSATA cable switch .... that's just asking for trouble. Use the procedure I linked to you previously as written in the instruction guide.
I line up my 3 Expanders next to each other (the two 1TB WD ones plus the 2TB unit) and move the connecter manually from one Expander to the other when needed (I switch them very rarely):
1. Place your DVR in standby/off mode with it's remote control;
2. Remove the eSATA connector from the back of the Expander;
3. Power down your current Expander;
4. Power up your DVR (and TV);
5. Power up your second Expander and let it spin up for 15-30 seconds unconnected;
6. Insert the eSATA cable into the back of the your other Expander;
7. Wait for the TV screen to announce the second Expander is now connected (might take 10 to 20 seconds);
8. Press the DVR remote "Okay" button once or twice;
9. After about another 10-20 seconds (maybe faster) you'll be good to go.
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11-19-2017
04:50 PM
All - FYI below:
http://variety.com/2017/tv/news/nbcuniversal-shutter-chiller-cable-channel-1202616649/
http://www.screengeek.net/2017/11/19/chiller-network-buried-by-nbcuniversal/
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10-06-2017
02:39 PM
Year and a half old dead thread now being closed...
09-27-2017
11:27 AM
We kmya I truly apologize for this issue. We definitely don't want you to experience problems with your video service. Do you know if the cable to your box is connected to a splitter? Have you tried unplugging the power and the coaxial cables for at least 2 minutes to see if it helps? I have a number of other troubleshooting steps I can go over with you, some have to be completed on my end. For all of this I would need you to send me a PM verifying your account. All I need is two of the following Account Name, Account Number, Phone Number, or Service Address. With this we can troubleshoot your connection. Please message me as soon as possible and again I apologize for the experience thus far.
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09-23-2017
02:57 PM
moved to own thread and closed 2 year old thread
08-11-2017
09:51 AM
06-23-2017
01:52 PM
Question moved out to it's own new topic. Year and a half old dead thread now being closed.
05-26-2017
03:12 PM
I was told to press star 99 and busy signal comes on and says good bye,i didn'tknow it was going to be so complicated
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02-18-2017
02:35 PM
Year old dead thread now being closed. Please feel free to create a new topic detailing your issue.
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01-08-2017
03:40 PM
Post in a year old dead thread removed for a forum language filter bypass violation.
06-25-2019
06:46 PM
@dansgen1alero - I don't think the Roku Streaming Stick has a power saving mode. We will pass your feedback to the engineering team, thank you so much for letting us know.
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10-27-2016
04:57 PM
@kguarnieri wrote: Is there any way to change the font size on the guide ? Causing alot of eye strain to read small font...... See if this helps: https://customer.xfinity.com/help-and-support/cable-tv/x1-font-size-of-the-on-screen-guide/
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10-18-2016
12:19 PM
Duplicate post removed. 6 month old dead thread now being closed.
10-06-2016
03:01 AM
Moved: https://forums.xfinity.com/t5/TV-Archive/Re-Digital-Economy-Channel-Line-up/m-p/2810934#U2810934
started new thread
10-04-2016
08:54 AM
Please post details of your problem in a new topic of you own if you like. 5 month old, marked solved thread now being closed.
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09-27-2016
11:21 PM
My app hasn't changed. I never got the Rio Olympics in 4K.
@MNtundraRET wrote: Well we just got back home today, 8/27/16, and found nothing new on Rio Olympics.
After checking through the posts we were promised the Men's Soccer Finals and Closing ceremonies in UHD. I guess we got the rest.
When will we see them?
There was a revision: 2016_08_26. It now has the 3 tiers labelled: Rio Olympics in HDR/ 4K, Rio Olympics in 4K, and 4K TV programs. Those of us with HDR sets can compare some of the same events in 4K (regular color) versus HDR to see the difference.
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08-06-2016
04:47 PM
Go to https://customer.xfinity.com/Secure/WiFiDevices and review your device list of remembered devices that have connected to xfinitywifi. Remove old devices, or all of then and start fresh.
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