About JayInAlg

I was Xfinity Customer Since i was in the school. I opened a new account since April 2017. The average data usage is about 300Gb every month which is totally OK. But somehow since Aug 2018. The data usage is abnormal. Per their records. I used over 1TB monthly. Obviously  Xfinity data usage meter inaccurate. In these markets, users that cross the 1 terabyte limit face overage fees of $10 per each additional 50 GB consumed.   I am not sure how they collect my data usage information, i did some testing when no one at home. Dec 1 2018. (see below). No one at home until 7PM. I streamed 2 hour youtube and then i check the data meter, wow, can you believe i used 18GB data for 2 hours youtube. Do not tell me this is true.  I tried to call billing department to waive the penalty, they said this is policy to charge me.  I called technician to solve this issue. However, there are nothing they can do.     OK. Well. I am done.  Let me just switch to ATT. $40.00 included Equipment. IT IS JUST SO HARD TO BE A LOYAL CUSTOMER. ... View more

@KazC wrote: Hi. My question is how do I resolve channels only showing in SD through the roku app when: * roku is run through our home network, not the secondary. * I have already checked to make sure we are paying the additional $10 HD tech fee * programs streamed on other devices on the same in house network (phone, table) are seeing programing in HD. * have tried the HD option and the other option on the roku where it auto selects the format. (Has been on the HD setting prior to this.) Thanks for your help. if you have the line you referenced on your most recent bill (HD technology fee @ $10) and not $0 (zero) then call 800-comcast and select billing and ask the agent to do a deep background account database reset (can take up to an hour to complete). if the agent wants to open a ticket or says no such thing exists ask for a supervisor. call in daytime ET hours. ... View more

Still disgusting. Still the only major provider that doesn't offer Longhorn Network. Why is every other major provider able to reach a deal with ESPN except Comcast? ... View more

@ComcastAndrew wrote: Swap it out, it’s a software fail, it’s toast. tech will be out today, will update on status as it happens ... View more

Comcast did away with mav tv, we use to have it but they did away with it for  some reason.  ... View more

I know how to swap the DVR, but how do I copy old purchased movies, owned by me, from my old DVR to the new one?  This detail is not included in my setup instructions.     ... View more

Comcast took a away CMT from my current package but they sure didn’t reduce the cost.  ... View more

I couldn't find it either until I used my Comcast Remote and held down the “Microphone” and said “Dog TV”... took me right to it and they had sample shows my dog could watch for free to try it out. ... View more

Funny you say that cause Comcast gave me two DCT700 boxes to use vs giving me what I pay for which is upgrade service ... View more

This should be shouted from the highest tower: Restore defaults" sets HDMI output to 1080i fixed. We were unable to use X1 due to downstream, cabling, and pixellating issues and had to drop back to legacy. There is very little information on setting up the XR2 remote with the Cisco RNG150N. ... View more

Bigsaint wrote: I found that the 1TB drive works just fine.  Now I'm trying to find a 2 way data switch box for eSata cables so I can switch between two 1TB drives,  I've been searching for hours with nothing found so far! Don't bother trying to find an eSATA cable switch .... that's just asking for trouble.  Use the procedure I linked to you previously as written in the instruction guide.   I line up my 3 Expanders next to each other (the two 1TB WD ones plus the 2TB unit) and move the connecter manually from one Expander to the other when needed (I switch them very rarely):   1. Place your DVR in standby/off mode with it's remote control; 2. Remove the eSATA connector from the back of the Expander; 3. Power down your current Expander; 4. Power up your DVR (and TV); 5. Power up your second Expander and let it spin up for 15-30 seconds unconnected; 6. Insert the eSATA cable into the back of the your other Expander; 7. Wait for the TV screen to announce the second Expander is now connected (might take 10 to 20 seconds); 8. Press the DVR remote "Okay" button once or twice; 9. After about another 10-20 seconds (maybe faster) you'll be good to go.             ... View more

We kmya I truly apologize for this issue. We definitely don't want you to experience problems with your video service. Do you know if the cable to your box is connected to a splitter? Have you tried unplugging the power and the coaxial cables for at least 2 minutes to see if it helps? I have a number of other troubleshooting steps I can go over with you, some have to be completed on my end. For all of this I would need you to send me a PM verifying your account. All I need is two of the following Account Name, Account Number, Phone Number, or Service Address. With this we can troubleshoot your connection. Please message me as soon as possible and again I apologize for the experience thus far. ... View more

@KazC wrote: Hi. My question is how do I resolve channels only showing in SD through the roku app when: * roku is run through our home network, not the secondary. * I have already checked to make sure we are paying the additional $10 HD tech fee * programs streamed on other devices on the same in house network (phone, table) are seeing programing in HD. * have tried the HD option and the other option on the roku where it auto selects the format. (Has been on the HD setting prior to this.) Thanks for your help. if you have the line you referenced on your most recent bill (HD technology fee @ $10) and not $0 (zero) then call 800-comcast and select billing and ask the agent to do a deep background account database reset (can take up to an hour to complete). if the agent wants to open a ticket or says no such thing exists ask for a supervisor. call in daytime ET hours. ... View more

Go to https://customer.xfinity.com/Secure/WiFiDevices and review your device list of remembered devices that have connected to xfinitywifi.  Remove old devices, or all of then and start fresh.   ... View more