I cannot believe I upgraded my service and am paying more just to have my favorite channels lost (ID, TruTV, OWN, etc) with no way of getting them back because Comcast lost their contract with them. Had I known I was going to lose these channels, I would have never upgraded... When I called to complain and ask for an explanation, I was nearly harassed by the rudest woman I have ever spoken to, who arrogantly explained that there was nothing she could do PERIOD. She was in the same boat. Talk about customer service. I was on the fence about cutting the cord -- I think my decision is made.
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