Hi @Dcg1219, and @reggie77,
Thank you for using the forum to inform us of the issues you're having with on Demand. I'd like to review your accounts so I can see if there is anything that jumps out to me that could be causing this. Please send me a private message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name. If you aren't the account holder, I will also need their name and the phone number associated with the account.
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