About bruelas

Also wondering what this means. ... View more

I don't remember if I wrote this last time :)...but I acutally asked the rep. at the Xfinity store what is considered a new customer, and the response was literally, "I can't tell you." What?! I was unaware that it was a secret. So, 90 days, you say? Okay, I'll make a note for next time, thanks for that suggestion. I had been wondering if that would work. I was looking to save $10 and they (Xfinity Store) didn't give me ANY options. They didn't even suggest dumping one of my 9.95 boxes and using Stream, or ask me what channels I watched (which should be basic), so I could see they didn't care at all about me.  I did end up finding someone on Twitter, late in the evening, who seemed knowledgeable and who FINALLY made magic happen. I'm glad yours worked out too. QUESTION- IF I HAVE 5 email addresses with my XFINITY account, and I cancel, then sign up under a different person/name, do those email accounts get cancelled?  ... View more

It depends on your contract.  Mine says:  Early Termination Fee The amount of the early termination fee declines each month of the Agreement. The fee starts at $110.00 beginning the month after the 30-day cancellation period and decreases by $10.00 in each subsequent month. If your residence is in Illinois and your Offer includes Xfinity TV, your early termination fee begins the second month after the 30-day cancellation period in compliance with state law. I think it's more for a 2-yr contract. To view your plan, go to  My account > Billing > Bill and Payment Settings > Legal Agreements & Contracts ... View more

my previous post was deleted, but I recommend trying Twitter when your calls and chats and visits to the Xfinity store fail you.  ... View more

We've been customers over 20 years and we've received calls from people saying they were from Comcast, but we never trusted them. I was about to type that we've NEVER been offered a promotion, and that they don't do that, but I supposed it's possible that they do and we never accept. I would be immediately suspicious if someone from Comcast called to offer me a better deal, but I can understand how this call could have sounded legitimate. The basic rule is to not give out or confirm any information unless YOU call THEM, but now that it's done, think about what information you gave them and go from there. Scammers can find names and addresses online, but if they had your account number, that would be odd  and I'd definitely contact Comcast RIGHT AWAY. Plus, IF YOU DID CHANGE YOUR PLAN, customer service should be able to see it even if you don't. If you haven't already, you should call or chat now.  I recently changed my plan and each time, they either sent me a text or an email to confirm (and said I had 30 days to cancel), so that part sounds about right. Also, I was told the billing online doesn't change until the next billing period. The email address you wrote is definely fishy though. Call Comcast now! :)  Here is some more information I found online (helpful link below) Comcast says if you receive a phone call from someone claiming to be a Comcast employee and the call sounds suspicious, do not give out any personal information and immediately hang up the phone. After you hang up the phone, make sure you call Comcast to report that suspicious phone call. "You can call us at 1-800-Comcast or 1-800-Xfinity and that way, you know, you’re actually speaking with a Comcast agent and we can check your account to see if there is something that needs to be addressed," Arco said. Comcast Xfinity also has a website that customers can access to see if the number that’s calling them has already been listed as a number tied to a scam: https://internetsecurity.xfinity.com/help/alerts/ ... View more