Thank you for picking up this thread again Chad... you seem to be the only knowledgable Comcast Rep I've encountered. When I log in from my iPad it tells me it's loading my device, but then I get the error message. Also Comcast has told me that the iCloud codes are on my account. With the voicemail, I used to get it and about two weeks ago when I try to access online I get the following message: Sorry, but there’s something wrong with your account. Please contact customer care and tell them about the following error: No TN Found on account. Beyond frustrating... I've wasted several hours of my time trying to remedy this but, again, even though I'm telling the rep the exact error messages they don't have access to the fix or seem to know that the codes or messages exist. If I am a day late with my payment, Comcast docks me - if I am inconvenienced and unable to use the services I pay for, I am not reimbursed for the inconvenience NOR can I seem to get it fixed. Anything you can do to help can be appreciated!
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I am having the same issue with my iPad error code 10614... No one at Comcast can look up the error code and find a fix, which really defeats the purpose of an error code in a service desk environment. Similarly, my voicemail is no longer available online and that error code isn't referenced by the support staff either? We cannot find your voice mails/call logs. Please check back later. You may try logging out and log back in. If the problem persists, please contact Customer Care through the Help section in Settings or call 1‑800‑COMCAST.
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