I have been a Comcast customer for over 30 years. I currently have Internet, Cable TV/X1, voice and home security. We don't use the home security and want to get rid of our phone service. Why can't an existing customer who has been loyal and patient for so many years not get the same package and price as a new customer. I priced the package I want according to the house across the street which does not have comcast. The package I want is the X1 double play which priced at the following:
Download speeds up to 100 Mbps
X1 PREFERRED DOUBLE PLAY INCLUDES:
STARZ® includedSpeed good for up to 8 devices at the same time
Select to Compare
this offer in the compare drawer at the top of the page
114.99 dollars per month
for the first 24 months
Choose Contract LengthiContract Information
$109.99/mo. for 24 mos. with 2 year agreement and Autopay and EcoBill enrollment
I currently pay more than twice that for services I don't want or use. Please advise why I can't get the same price. It is so unfair.
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Hello. I have been a faithful Comcast customer for over 30 years. I called Comcast last week to change my bundle package. I currently have Xfinity X1,TV, internet, voice and home security. We no longer use the home security or the voice. I want to eliminate the home security and voice and change to the X1 Preferred Double Play 220+ which I saw online as being $114.99 per month. I am currently paying $283.00 monthly. I was told it would end up being $220 and some change per month after all the fees because I am an existing customer. Please explain to me why I cannot change my bundle to the X1 Preferred Double Play 220+ at the same price advertised which is $114.99.
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