My son just moved into an apartment and has X1 service. He and his roomates are unable to stream to any devices, Roku, tablet, PC, MAC, phone.
They are receiving the error.
11000 - error device provision
Executive Support is saying this is a problem with the Roku, but this happens on all devices. We have called in several time, had a tech dispatched several times. Nobody seems to be able to help. Any advice?
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