We upgraded our DVR to X1 a couple of weeks ago to resolve some problems we'd been having, and it's been a nightmare. It worked well for a day or two, then frequent errors (XRE-03056, XRE-03044, RDK-03032, RDK-03004) leading to a tech visit, installation of an amplifier, and subsequent outside work on the line (presumably to strengthen the signal). Then we got a couple of days of actual service.
Starting a couple of days ago, our X1 DVR started to spontaneously reboot (while not in use and while we were watching), the remote frequently gets dissosiated and I have to re-pair it, and then while watching we get "Unable to tune" errors (XRE-00021, XRE-03056, XRE-03044). Oh, and it wiped our recorded programs. So we have another tech visit scheduled.
Tonight after the usual need to re-pair the remote our friend XRE-00021 came back repeatedly, and despite trying several channels we never saw live TV. I unplugged the X1 box to reboot it, but it's stuck in "boot" (15 minutes the first time before unplugging, then more than an hour and counting). My wife is now on the phone asking about our latest credit card charge of $225.
We're not happy.
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