Do you still have another tuning device (cable box) listed on your account under TV service? I had the same issue recently when I bought my cablecard device and returned my old DTAs; one of the DTAs was still set as the primary device on my account and wasn't automatically removed even though I had returned it to the store and had a receipt in my hand. When I called Comcast, the representative removed (from my account) the device that I had just returned. The cablecard device became the primary and only TV device on the account, and there is no fee (single cablecard).
As I understand it, the $9.95 fee is for having a secondary outlet/device, and I was being charged that amount for my cablecard device until all other devices were removed from the account.
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I have an HDHomeRun Prime with a cablecard I obtained yesterday. I was first given a bad card "that could never be activated" so a second trip to the store resulted in a card I was able to activate myself on the web site.
The card works fine; I can scan for channels, and I can tune my regular standard def and local channels in high def. Everything works perfectly (we have no premium channels). But under "Cablecard Status" I have:
98% (-1.4 dBmV)
100% (38.5 d
Do I need to worry about this if everything is working, or is it OK?
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