I just had a brutally unsatisfying chat with a Comcast customer service rep.
Is it possible that they have no idea about this program?
My question for them was, "I'm getting these notifications that I have to switch out my box and I've already started losing HD channels. Can you send me a new box or do I need a technician?"
30 minutes later they still had no idea what I was talking about. She wanted to troubleshoot the box and reboot it or send out a tech. Said she could send a new box if I insisted but "it would be the SAME model" I have now. SMH...
It was the worst customer service experience I ever had. I wanted a manager but they wouldn't send me over to one. I'd like a manager to read it so they understand the disconnect between what the TV notifications told me to do (Contact Comcast) and the service I got when I contacted them.
So, again, how do I get this box sent to me without having to do a full troubleshooting and sending out a technician?
... View more