For what it's worth, after hours and hours on the phone and many more hours troubleshooting, I finally requested to just swap out the new X-1 dvr box I'd been sent and see if that solved the problem. It did. On Demand worked fine as soon as the new box was installed. It wasn't the signal strength, or connection issues...it was simply the box (which I'd been sent new, direct from Comcast.) I was told by tech support while setting up the second box that the "known issue" I'd been waiting almost 3 weeks to have fixed was basically that On Demand didn't work with some of the new X-1 boxes "for some reason." Wish someone had told me that when I first called rather than expecting me to sit around with no service while they attempted to figure out what's wrong with their equipment.
Anyway, it was *incredibly* annoying, but swapping out the box for a new one solved the problem for me, without tech support phone calls, tickets, technician visits etc. and might be worth trying.
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On demand has not worked for almost two weeks. Any tv show, movie, premium channel program returns an SRM-8111 error message. Multiple phone calls and open tickets later all I know (or "know") is that "this is a known issue" and "they're working on it."
I'm paying for a service that Comcast KNOWS doesn't work. They have no solution for me. I can keep waiting, they tell me. No one will call me, but maybe eventually it will just start working if I keep checking it every couple hours. Maybe. For two weeks.
If anyone else has received this error code and had a better resolution would you share? I only have 6 days of my 30 day cancellation period left and I would like to cancel my service (thus wasting the hours and hours I've put into set up and tech support over the past three weeks, but oh well..not paying over $200/month for service that doesn't work, that they know doesn't work, and that they can't seem to fix.)
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