I contract Gigabit service three weeks ago. I specifically asked if I needed an additional installation and if they can provide service in my area (a few miles from Silicon Valley). They say yes. Since then, I have been trying to get the speeds. I cannot go over 150 mbs. Three xfinity crews came to my house and check all the installation that is brand new. There is no problem from the pole to my house. Finally they suggest that the comcast modem does not work properly and I will need to try a third party modem. Also they mentioned that the carriers that xfinity uses in the area cannot support the speeds. They mentioned that Comcast knew in advance that they could not provide the service but they did it for marketing reasons to beat the competition to the residential gigabit service. I have a schedule a meeting with the NBC investigation unit to run a TV special in this fraud. Hopefully you will see it in TV soon.
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